Knowledge & Workshop Specialist

Sydney Trains; Sydney; On-site; AUD 125,000 - 145,000; Full time

Job summary

Sydney Trains is seeking a proactive Workshop Coordinator to join Customer Central and help design engaging workshop experiences that drive innovation and better customer outcomes. You will coordinate content with facilitators and solution designers, prepare materials and environments, capture insights, and turn ideas into clear, actionable outputs.

You will also maintain Customer Central's collaborative spaces and knowledge assets.

Qualifications

• Experience designing and running participatory workshops.
• Strong visual communication and presentation skills.
• Ability to synthesize information into clear outputs.

Responsibilities

• Coordinate workshop content with facilitators and designers.
• Prepare materials and environments for sessions.
• Capture insights and produce clear outputs to drive action.
• Maintain collaborative spaces and knowledge assets.

Skills

Workshop coordination

Stakeholder engagement

Graphic design

Document production

Organization

MG Taylor Methodology

Tools

SharePoint

MS Office

Job description

Sydney Trains is seeking a proactive Workshop Coordinator to join Customer Central and help design engaging workshop experiences that drive innovation and better customer outcomes. You will coordinate content with facilitators and solution designers, prepare materials and environments, capture insights, and turn ideas into clear, actionable outputs.

You will also maintain Customer Central's collaborative spaces and knowledge assets.