Customer Success & Operations Coordinator – Sydney

TCR; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Health & Happiness Days

Quarterly employee awards

Ongoing training

Job summary

TCR Sydney Workshop is seeking a Customer Service Coordinator to join our team. You will manage customer inquiries, coordinate with the workshop, and ensure updates on availability and progress are communicated.

You will lead meetings, prepare reports, analyze operational data, and strive to improve the customer experience. This fast-paced role requires proactive communication and strong relationship skills.

Qualifications

• Experience in customer service or service coordination.
• Ability to communicate with a wide range of stakeholders clearly.
• Proactive approach to solving problems and managing timelines.

Responsibilities

• Build and maintain strong customer relationships via phone, email and in person.
• Provide updates on equipment availability, repair progress, and service timelines.
• Bridge between customers and workshop, ensuring clear information flow.
• Lead and participate in customer meetings with operational updates.
• Prepare and share reports, analyse data, and communicate insights.
• Resolve queries promptly and escalate when needed.
• Support workshop leadership with timely, professional communication.
• Identify opportunities to enhance the customer experience and relationships.

Skills

Customer service

Communication

Relationship building

Problem solving

Scheduling

Data reporting

Job description

TCR Sydney Workshop is seeking a Customer Service Coordinator to join our team. You will manage customer inquiries, coordinate with the workshop, and ensure updates on availability and progress are communicated.

You will lead meetings, prepare reports, analyze operational data, and strive to improve the customer experience. This fast-paced role requires proactive communication and strong relationship skills.