Knowledge Specialist

Transport for NSW; Sydney; On-site; AUD 65,000 - 80,000; Full time

Job summary

Transport for NSW is seeking a proactive workshop coordinator to design and support engaging workshop experiences that drive collaboration and better customer outcomes. You will work with Facilitators and Solution Designers to coordinate content, prepare materials, capture insights, and deliver outputs that turn ideas into action.

You will also help maintain Customer Central's spaces and knowledge assets, ensuring teams have access to the tools and resources needed to work effectively.

Qualifications

• Experience supporting workshops, stakeholder engagement or co-design activities.
• Strong visual communication and presentation skills.
• Experience with collaboration and document production tools.
• Experience with graphic design tools.

Responsibilities

• Coordinate workshop content, prepare materials and environments, capture insights, and produce clear outputs that turn ideas into action.
• Maintain Customer Central's collaborative spaces and knowledge assets to ensure teams have the tools and resources they need.

Skills

Visual communication

Presentation skills

Collaboration tools

Attention to detail

Graphic design

MG Taylor Methodology

Job description

You can create a unique and lasting impact on our people.

You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact.

In this role, you'll:

Join Customer Central and help create engaging workshop experiences that support innovation, collaboration and better customer outcomes. Working closely with Facilitators and Solution Designers, you'll coordinate workshop content, prepare materials and environments, capture insights, and produce clear, high-quality outputs that turn ideas into action.

You'll also help maintain Customer Central's collaborative spaces and knowledge assets, ensuring teams have the tools and resources they need to work effectively.

For more information on this position and business unit, view the role description and information pack. Customer Central SharePoint - Home

About you

You are organised, creative and thrive in a fast-paced environment. You can quickly synthesise information into clear, professional outputs and have experience supporting workshops, stakeholder engagement or co-design activities.

You’ll bring:

• Strong visual communication and presentation skills
• Experience with collaboration and document production tools
• Excellent organisation and attention to detail
• The ability to manage multiple priorities and adapt quickly
• Experience with graphic design tools
• Experience with the MG Taylor Methodology (desirable)

Most importantly, you'll combine creativity with practical delivery to help teams achieve meaningful outcomes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.