Customer Experience Coordinator - Sydney Workshop

TCR GSE; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

TCR Group is seeking a Customer Service Coordinator at our Sydney Airport workshop. You will connect customers with the workshop team to ensure a seamless service experience and build lasting relationships.

In this role you will communicate updates, manage timelines, lead meetings, and provide proactive customer support. A strong focus on problem-solving and relationship-building will help drive customer satisfaction in a fast-paced environment.

Qualifications

• Previous experience in customer service or service coordination.
• Experience with scheduling and administration.
• Strong communication and relationship-building skills.

Responsibilities

• Build and maintain strong customer relationships.
• Update customers on equipment availability, progress, and timelines.
• Bridge between customers and workshop team; manage expectations.
• Lead and participate in regular customer meetings.
• Prepare and share reports; analyze data and insights.
• Resolve customer queries and issues.
• Support workshop leadership with timely, professional communication.
• Identify opportunities to enhance the customer experience.

Skills

Customer service

Communication

Relationship-building

Problem-solving

Scheduling

Administration

Job description

TCR Group is seeking a Customer Service Coordinator at our Sydney Airport workshop. You will connect customers with the workshop team to ensure a seamless service experience and build lasting relationships.

In this role you will communicate updates, manage timelines, lead meetings, and provide proactive customer support. A strong focus on problem-solving and relationship-building will help drive customer satisfaction in a fast-paced environment.