Key Customer Manager

Epiroc; Mackay Regional; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Company vehicle

Phone

Laptop

Income protection

Career progression opportunities

Parental leave

Long service leave

Awards for years of service

Training and mentorship

Flexible work opportunities

Job summary

Epiroc invites applications for a Key Customer Manager to drive growth across Central Queensland Coal. Based in Mackay, you will lead drilling tools, aftermarket and new business initiatives, acting as the main customer contact and relationship owner with the local mining operations.

Expect extensive site engagement and close collaboration with internal teams to deliver tailored solutions. Ideal candidates will have mining operations experience, especially blast hole drilling, plus a proactive,

Qualifications

• Competitive mindset and drive to deliver for customers and company.
• Proactive, travel-ready mindset for site engagement.
• Background in mining operations and blast hole drilling is preferred.
• Solid technical understanding of drilling tools and equipment.

Responsibilities

• Lead and grow Epiroc products across Central Queensland with focus on drilling tools, aftermarket and new business growth.
• Be the primary customer contact and own the customer relationship.
• Engage with internal and external stakeholders to promote Epiroc solutions.
• Travel extensively to sites and support customers with viable solutions.

Skills

Competitive mindset

Proactive self-starter

Mining operations experience

Technical mindset

Strong communication

Problem solving

Resilience

Job description

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries. Learn more at www.epirocgroup.com.

Epiroc is now hiring a Key Customer Manager - focused on our Central Queensland Coal market.

We would be interested in hearing from candidates in Mackay with operational experience in blast hole drilling.

As the Key Customer Manager, you will assume responsibility for leading and growing all Epiroc products across Central Queensland with a focus on drilling tools, aftermarket and new business growth. The role will be charged with winning new business, while being primary customer contact, owning the customer relationship.

This is a challenging and rewarding position within Epiroc. You will need to demonstrate proven knowledge and experience within the industry and work through multiple facets of the customers' requirements to be able to offer viable and workable solutions, which result in market growth.

You will need a demonstrated ability to engage with a broad range of both internal and external stakeholders and promote the solutions and capabilities of Epiroc as a whole.

Your ability to look outside the norm and approach your work methodically and with a self-disciplined focus to prioritise and manage tasks effectively will be key to your success in this role.

There are several attributes that the successful applicant will need to possess, which include:

• A competitive nature - the desire to succeed for your customer, yourself and Epiroc
• Proactive self-starter willing to undertake extensive travel and site level engagement
• A background in mining operations, specifically blast hole drilling.
• A technical mindset - you don't need to be an expert regarding machinery as you will be supported in that space, but a solid understanding of technical considerations is important
• Highly developed communication skills. Strong collaboration skills and the ability to find common ground with people approaching projects from differing perspectives.
• A strong ability and desire to solve problems
• Resilience

What we offer:

• Company Vehicle / Phone / Laptop
• Company-paid Income Protection
• Unlimited career opportunities
• Paid parental leave for primary and non-primary carers
• Above NES long service leave
• Years of service recognition awards
• Training and mentorship opportunities
• Flexible work opportunities

Location:

Mackay, QLD

At Epiroc, we want to attract the best talent to join our exceptional team. If you believe your skill set and background closely matches what we are looking for, then "Your passion belongs here!"