Key Customer Manager

Epiroc Group; Mackay Regional; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Company Vehicle / Phone / Laptop

Company-paid Income Protection

Unlimited career opportunities

Paid parental leave for primary andnon

Job summary

Epiroc is hiring a Key Customer Manager focused on Central Queensland Coal market, located in Mackay. You will lead and grow Epiroc products across CQ, prioritising drilling tools, aftermarket and new business growth, while owning the customer relationship.

The role requires proven industry experience, travel, and strong collaboration with internal and external stakeholders to deliver solutions and market growth.

Qualifications

• Experience in mining operations, specifically blast hole drilling.
• Willingness to undertake extensive travel and site-level engagement.
• Strong communication and collaboration skills with internal/external stakeholders.

Responsibilities

• Lead and grow all Epiroc products across Central Queensland with a focus on drilling tools, aftermarket and new business growth.
• Own the customer relationship and be the primary contact for key accounts.
• Promote Epiroc solutions and capabilities to drive market growth.

Skills

Mining operations experience

Willingness to travel

Customer relationship management

Technical mindset

Job description

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Key Customer Manager

Functional area: Marketing & Sales

Onsite or Remote: Hybrid

Country/Region: AU

City: Mackay

Location:

Mackay, QLD, AU, 4741

Company name: Epiroc

Date of posting: Sep 17, 2026

Epiroc is now hiring a Key Customer Manager - focused on our Central Queensland Coal market.

We would be interested in hearing from candidates in Mackay with operational experience in blast hole drilling.

As the Key Customer Manager, you will assume responsibility for leading and growing all Epiroc products across Central Queensland with a focus on drilling tools, aftermarket and new business growth. The role will be charged with winning new business, while being primary customer contact, owning the customer relationship.

This is a challenging and rewarding position within Epiroc. You will need to demonstrate proven knowledge and experience within the industry and work through multiple facets of the customers' requirements to be able to offer viable and workable solutions, which result in market growth.

You will need a demonstrated ability to engage with a broad range of both internal and external stakeholders and promote the solutions and capabilities of Epiroc as a whole.

Your ability to look outside the norm and approach your work methodically and with a self-disciplined focus to prioritise and manage tasks effectively will be key to your success in this role.

There are several attributes that the successful applicant will need to possess, which include:

• A competitive nature - the desire to succeed for your customer, yourself and Epiroc
• Proactive self-starter willing to undertake extensive travel and site level engagement
• A background in mining operations, specifically blast hole drilling.
• A technical mindset - you don't need to be an expert regarding machinery as you will be supported in that space, but a solid understanding of technical considerations is important
• Highly developed communication skills. Strong collaboration skills and the ability to find common ground with people approaching projects from differing perspectives.
• A strong ability and desire to solve problems
• Resilience

What we offer:

• Company Vehicle / Phone / Laptop
• Company-paid Income Protection
• Unlimited career opportunities
• Paid parental leave for primary and non-primary carers
• Above NES long service leave
• Years of service recognition awards
• Training and mentorship opportunities
• Flexible work opportunities

Location:

Mackay, QLD

At Epiroc, we want to attract the best talent to join our exceptional team. If you believe your skill set and background closely matches what we are looking for, then "Your passion belongs here!"

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com