Key Account Technical Support Engineer

AlphaESS Australia; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Alpha ESS Australia, a leader in energy storage solutions, seeks a recent electrical/renewable graduate for on-site technical support in Melbourne. You will install and commission ESS systems, train customers, and gather feedback to help product improvements.

You will diagnose faults, prepare service reports, and maintain strong customer relationships while adhering to relevant Australian codes and safety standards.

Qualifications

• Recent graduates in electrical/renewable industries; PV/ESS experience highlighted.
• Experience in installation, commissioning and repair of electrical equipment.
• Familiar with Australian/international codes (AS/NZS 3000/3008/4777, IEC, UL).
• Strong English written and verbal communication; team-oriented; driver’s license preferred.

Responsibilities

• Install and commission energy storage systems on-site, follow standards, diagnose faults, record details.
• Train customers on storage system operation, maintenance, and troubleshooting.
• Gather feedback on product quality, performance, and new needs; report for improvements.
• Write service reports, organize equipment materials,Update as products change.
• Maintain customer relationships; visit customers, answer inquiries and protect company image.

Skills

PV/ESS knowledge

Electrical installation

Circuit analysis

English communication

Team player

Driver's license

Customer service

Education

Electrical Engineering degree

Job description

Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions company in the Australian market committed to transforming Australia into a renewable energy superpower. Our team in Australia provides innovative and reliable energy storage solutions that help customers reduce energy costs and help contribute to a more sustainable future.

Job Description

• On-Site Technical Support: Install and commission energy storage systems on - site. Follow standards. Fix malfunctions fast, diagnose accurately, and record details.
• Customer Training and Guidance: Train customers on storage system operation, maintenance, and troubleshooting.
• Product Quality Feedback: Gather customer feedback on product quality, performance, and new needs. Report to help product improvement and quality tracing.
• Technical Documentation Management: Write service reports, organize equipment materials, and update as products change.
• Customer Relationship Maintenance: Keep in touch with customers, visit to learn needs, answer inquiries and complaints, and protect company image.

Qualifications

• Outstanding recent graduates in the Electrical/renewable industry, PV/ESS experience is highlighted.
• Skilled in electrical equipment installation, commission, and repair. Ability to analyze circuits and diagnose faults.
• Familiar with Australian/international codes but not limit to AS/NZS 3000:2018, AS/NZS 3008.1&2:2017, AS/NZS 4777.1&2:2024, IEC 62619, IEC 62477, IEC 62109, UL1973, UL 9540. etc.
• Excellent written and verbal communication skills in English.
• Team player with the ability to collaborate with other departments to resolve complex issues.
• Applicants with a driver's license are preferrable.
• International Work Environment & Broad Career Development