Key Account Technical Support Engineer

AlphaESS Australia; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading energy storage solutions company in Australia is seeking a recent graduate for an on-site technical support role. The successful candidate will install and commission energy storage systems, provide customer training, and manage product feedback for quality improvements. Candidates should excel at diagnosing electrical issues, possess strong communication skills, and be collaborative team players. This role promises an international work environment and broad career development opportunities.

Qualifications

• Outstanding recent graduates in the Electrical/renewable industry, PV/ESS experience is highlighted.
• Skilled in electrical equipment installation, commissioning, and repair.
• Familiar with Australian/international codes including AS/NZS 3000:2018 and others.
• Excellent written and verbal communication skills in English.
• Team player with the ability to collaborate with other departments.

Responsibilities

• Install and commission energy storage systems on-site.
• Train customers on storage system operation and troubleshooting.
• Gather customer feedback for product improvement.
• Write service reports and organize equipment materials.
• Maintain customer relationships and respond to inquiries.

Skills

Electrical equipment installation

Fault diagnosis

Team collaboration

Customer training

Communication skills

Education

Degree in Electrical/Renewable Engineering

Job description

Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions company in the Australian market committed to transforming Australia into a renewable energy superpower. Our team in Australia provides innovative and reliable energy storage solutions that help customers reduce energy costs and help contribute to a more sustainable future.

Job Description

• On-Site Technical Support: Install and commission energy storage systems on - site. Follow standards. Fix malfunctions fast, diagnose accurately, and record details.
• Customer Training and Guidance: Train customers on storage system operation, maintenance, and troubleshooting.
• Product Quality Feedback: Gather customer feedback on product quality, performance, and new needs. Report to help product improvement and quality tracing.
• Technical Documentation Management: Write service reports, organize equipment materials, and update as products change.
• Customer Relationship Maintenance: Keep in touch with customers, visit to learn needs, answer inquiries and complaints, and protect company image.

Qualifications

• Outstanding recent graduates in the Electrical/renewable industry, PV/ESS experience is highlighted.
• Skilled in electrical equipment installation, commission, and repair. Ability to analyze circuits and diagnose faults.
• Familiar with Australian/international codes but not limit to AS/NZS 3000:2018, AS/NZS 3008.1&2:2017, AS/NZS 4777.1&2:2024, IEC 62619, IEC 62477, IEC 62109, UL1973, UL 9540. etc.
• Excellent written and verbal communication skills in English.
• Team player with the ability to collaborate with other departments to resolve complex issues.
• Applicants with a driver's license are preferrable.
• International Work Environment & Broad Career Development