Key Account Manager, Freight Forwarding – Sydney

Roc Consulting; Sydney; On-site; AUD 135,000 - 140,000; Full time

Benefits offered by this job

Vehicle Allowance

Discretionary Company Bonus

Full training and ongoing support

Career progression into management

Job summary

Roc Consulting is seeking an experienced Key Account Manager for its Sydney operation in Botany, NSW. This 100% account management role focuses on maintaining and growing a portfolio of major freight forwarding customers, delivering shipment updates, and ensuring exceptional service delivery.

You will coordinate airfreight, sea freight, and logistics requirements, liaise with operations and senior management, and nurture strong customer relationships.

Qualifications

• Two years of experience in freight forwarding or client services.
• Strong knowledge of import/export procedures and international/domestic freight movements.
• Experience managing key accounts with a customer-service focus.

Responsibilities

• Manage a portfolio of key freight forwarding customers.
• Be the primary day-to-day contact for major accounts.
• Provide shipment updates and supply chain visibility.
• Coordinate airfreight, sea freight and logistics requirements.
• Liaise with customers, operations and senior management.
• Maintain CRM records and customer information.
• Resolve service issues and deliver proactive solutions.
• Build long-term customer relationships and account retention.
• Support onboarding and implementation activities.
• Ensure high levels of customer satisfaction and service delivery.

Skills

Account management

Client relationships

CRM

Import/export procedures

Sea freight / Ocean freight

Communication (verbal & written)

Attention to detail

Autonomy & teamwork

Problem solving

Job description

Roc Consulting is seeking an experienced Key Account Manager for its Sydney operation in Botany, NSW. This 100% account management role focuses on maintaining and growing a portfolio of major freight forwarding customers, delivering shipment updates, and ensuring exceptional service delivery.

You will coordinate airfreight, sea freight, and logistics requirements, liaise with operations and senior management, and nurture strong customer relationships.