Key Account Manager - Freight Forwarding & Operations

Stone Freight Solutions; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

1 day WFH

Modern office space

Friendly and supportive team

Professional development

Regular team lunches

Job summary

Stone Freight Solutions is seeking a seasoned Operations / Key Account Manager for its Sydney office. The role demands local experience in international freight forwarding, end-to-end freight coordination, and strong client interface management to drive revenue and service quality.

You will handle imports/exports, clearing, warehousing, and develop route growth while maintaining high client satisfaction. The position offers a modern office and active team environment in Australia.

Qualifications

• Minimum of 5 years in customer service/account management in freight forwarding.
• Exposure to all aspects of freight forwarding—imports/exports, clearing, deliveries and warehousing.
• Excellent verbal and written communication and customer service skills.
• Ability to think on your feet and find creative solutions.
• Attention to accuracy in documentation and tracking information.
• Team-oriented and able to collaborate across departments.
• Experience with CargoWise and MS Excel required.

Responsibilities

• End-to-end freight coordination and client interface management.
• Maintain quality control and strong client communications.
• Manage forwarding, import clearing, route development, and support.
• Generate proposals and support costings and invoicing.
• Negotiate rates and ensure SLA adherence.
• Liaise between customers and operations; address debtors queries.
• Collaborate with cross-functional teams to drive revenue.

Skills

Customer service

Account management

Freight forwarding knowledge

Communication

Problem solving

Attention to detail

Team player

Tech-savvy

Tools

CargoWise

MS Excel

Outlook

PowerPoint

Job description

Stone Freight Solutions is seeking a seasoned Operations / Key Account Manager for its Sydney office. The role demands local experience in international freight forwarding, end-to-end freight coordination, and strong client interface management to drive revenue and service quality.

You will handle imports/exports, clearing, warehousing, and develop route growth while maintaining high client satisfaction. The position offers a modern office and active team environment in Australia.