Key Account Manager

Roc Consulting; Sydney; On-site; AUD 135,000 - 140,000; Full time

Benefits offered by this job

Vehicle Allowance

Discretionary Company Bonus

Full training and ongoing support

Career progression into management

Job summary

Roc Consulting is seeking an experienced Key Account Manager for its Sydney operation in Botany, NSW. This 100% account management role focuses on maintaining and growing a portfolio of major freight forwarding customers, delivering shipment updates, and ensuring exceptional service delivery.

You will coordinate airfreight, sea freight, and logistics requirements, liaise with operations and senior management, and nurture strong customer relationships.

Qualifications

• Two years of experience in freight forwarding or client services.
• Strong knowledge of import/export procedures and international/domestic freight movements.
• Experience managing key accounts with a customer-service focus.

Responsibilities

• Manage a portfolio of key freight forwarding customers.
• Be the primary day-to-day contact for major accounts.
• Provide shipment updates and supply chain visibility.
• Coordinate airfreight, sea freight and logistics requirements.
• Liaise with customers, operations and senior management.
• Maintain CRM records and customer information.
• Resolve service issues and deliver proactive solutions.
• Build long-term customer relationships and account retention.
• Support onboarding and implementation activities.
• Ensure high levels of customer satisfaction and service delivery.

Skills

Account management

Client relationships

CRM

Import/export procedures

Sea freight / Ocean freight

Communication (verbal & written)

Attention to detail

Autonomy & teamwork

Problem solving

Job description

Key Account Manager - Freight Forwarding
Botany, NSW| $135,000 - $140,000 + Super + Vehicle Allowance + Bonus

The Company

A major trans-Tasman freight forwarding and logistics provider is seeking an experienced Key Account Manager to join its Sydney operation.

Specialising in international freight forwarding, customs brokerage, warehousing and supply chain solutions, the business continues to expand across Australia and New Zealand while maintaining a strong reputation for customer service and operational excellence.

This is an excellent opportunity to join a growing organisation that offers clear progression pathways into team leadership and management, backed by a strong culture, ongoing training and excellent staff benefits.

The Position

Reporting to the Client Services Manager, this is a 100% account management role with no business development requirements.

You will act as the primary point of contact for a portfolio of major freight forwarding customers, ensuring they remain informed, supported and engaged throughout the movement of their shipments.

Working closely with operations, management and customers, you will oversee day-to-day account activity, coordinate freight requirements and maintain strong client relationships.

This role is ideal for someone who enjoys customer engagement, problem solving and managing key accounts within an international freight forwarding environment.

Key Responsibilities

• Manage a portfolio of key freight forwarding customers
• Act as the primary day-to-day contact for major accounts
• Provide shipment updates and supply chain visibility
• Coordinate airfreight, sea freight and logistics requirements
• Liaise with customers, operational teams and senior management
• Maintain accurate CRM records and customer information
• Resolve service issues and deliver proactive solutions
• Build long-term customer relationships and account retention
• Support customer onboarding and implementation activities
• Ensure high levels of customer satisfaction and service delivery

About You

You are an experienced freight forwarding professional who understands import/export operations and enjoys building strong customer relationships.

You thrive in fast-paced logistics environments and are confident dealing directly with customers while coordinating with internal teams to ensure the best possible outcomes.

Skills & Experience

• Minimum 2 years' experience in a similar freight forwarding or client services role
• Strong knowledge of import and export procedures
• Experience coordinating international and domestic freight movements
• Sound understanding of sea freight and ocean freight operations
• Strong customer service and relationship management skills
• Excellent verbal and written communication ability
• Strong attention to detail and organisational skills
• Ability to work autonomously and within a team environment
• Problem-solving mindset and proactive approach to service delivery

The Package

• $135,000 - $140,000 + Super
• Vehicle Allowance
• Discretionary Company Bonus
• Full training and ongoing support
• Career progression opportunities into management
• Strong team culture and supportive leadership
• Convenient Sydney Airport area location

This is an outstanding opportunity for an experienced freight forwarding professional looking to move into a highly valued customer-facing position with genuine long-term career prospects.