Senior Global Freight Account Manager

People in Focus; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

People in Focus is seeking a Senior Account Manager for international freight forwarding based in Sydney. You will own established client portfolios, manage shipments from origin to final delivery and contribute to service delivery and profitability.

You will combine hands-on account management with operational know-how, coordinating imports/exports, liaising with overseas agents and customs brokers to ensure timely, compliant and cost-effective outcomes for key clients.

Qualifications

• Experienced freight forwarding professional with strong client and operational responsibility.
• Knowledge of Australian import/export procedures, documentation, and biosecurity requirements.
• Experience managing shipments from origin to final delivery.
• Ability to build trusted relationships with customers and partners.
• Commercial understanding of quoting, costing, invoicing and profitability.

Responsibilities

• Client account management: build relationships and manage service expectations.
• Import/export operations: manage consignments from booking to delivery.
• Supply chain coordination with overseas agents and providers.
• Customs and biosecurity coordination and regulatory compliance.
• Commercial management: monitor costs and review profitability; accurate invoicing.
• Proactive problem solving to mitigate delays and risks.
• Continuous improvement: suggest workflow and process enhancements.

Skills

Account management

Freight forwarding

Import/export operations

Customer service

Biosecurity knowledge

Commercial awareness

Documentation & compliance

Job description

People in Focus is seeking a Senior Account Manager for international freight forwarding based in Sydney. You will own established client portfolios, manage shipments from origin to final delivery and contribute to service delivery and profitability.

You will combine hands-on account management with operational know-how, coordinating imports/exports, liaising with overseas agents and customs brokers to ensure timely, compliant and cost-effective outcomes for key clients.