Operations / Key Account Manager - International Freight Forwarding

Stone Freight Solutions; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

1 day WFH

Modern office space

Friendly and supportive team

Professional development

Regular team lunches

Job summary

Stone Freight Solutions is seeking a seasoned Operations / Key Account Manager for its Sydney office. The role demands local experience in international freight forwarding, end-to-end freight coordination, and strong client interface management to drive revenue and service quality.

You will handle imports/exports, clearing, warehousing, and develop route growth while maintaining high client satisfaction. The position offers a modern office and active team environment in Australia.

Qualifications

• Minimum of 5 years in customer service/account management in freight forwarding.
• Exposure to all aspects of freight forwarding—imports/exports, clearing, deliveries and warehousing.
• Excellent verbal and written communication and customer service skills.
• Ability to think on your feet and find creative solutions.
• Attention to accuracy in documentation and tracking information.
• Team-oriented and able to collaborate across departments.
• Experience with CargoWise and MS Excel required.

Responsibilities

• End-to-end freight coordination and client interface management.
• Maintain quality control and strong client communications.
• Manage forwarding, import clearing, route development, and support.
• Generate proposals and support costings and invoicing.
• Negotiate rates and ensure SLA adherence.
• Liaise between customers and operations; address debtors queries.
• Collaborate with cross-functional teams to drive revenue.

Skills

Customer service

Account management

Freight forwarding knowledge

Communication

Problem solving

Attention to detail

Team player

Tech-savvy

Tools

CargoWise

MS Excel

Outlook

PowerPoint

Job description

Operations / Key Account Manager - International Freight Forwarding

A reputable International Freight Forwarder with offices globally seeking a seasoned Key Account Manager (KAM) to join office at Alexandria.

Must have local experience to qualify!

ABOUT THE ROLE:

• End to end freight co-ordination
• Intelligent strong client interface and management a priority
• Ensure good quality control and strong client communications
• Managing all aspects of forwarding, import clearing
• Extension Business Revenue Generation
• Route Development
• Customer Advice and Support
• Generate Proposals where required
• Target Driven Extension Business
• Present Company Profile
• Control all aspects of liaison and interface with the Customers
• Debtors Queries
• Customer Advice and support
• Team participation and assistance
• Costing and Invoice Quality Check
• Strong interface between Customers and Operations

A reputable International Freight Forwarder with offices globally seeking a seasoned Key Account Manager (KAM) to join office at Alexandria.

Must have local experience to qualify!

ABOUT THE ROLE:

• End to end freight co-ordination
• Intelligent strong client interface and management a priority
• Ensure good quality control and strong client communications
• Managing all aspects of forwarding, import clearing
• Extension Business Revenue Generation
• Route Development
• Customer Advice and Support
• Generate Proposals where required
• Target Driven Extension Business
• Present Company Profile
• Control all aspects of liaison and interface with the Customers
• Handle all customer queries
• Debtors Queries
• Customer Advice and support
• Team participation and assistance
• Service Level agreements
• Rate negotiations
• Costing and Invoice Quality Check
• Strong interface between Customers and Operations

ABOUT YOU:

• Experience: Minimum of 5 years in customer service/account management in freight forwarding.
• Knowledge: Exposure in all aspects of freight forwarding - imports/ exports, clearing, deliveries and warehousing
• Communication Skills: Excellent verbal and written communication and customer service skills.
• Problem-Solving: Ability to think on your feet and find creative solutions.
• Attention to Detail: Accuracy in handling documentation and tracking information.
• Team Player: Collaborate effectively with colleagues across departments.
• Tech-Savvy: Experience with CargoWise software and proficient in MS Excel, Outlook, PowerPoint
• Drive: Thrives on challenge, high energy levels, determined

WHAT'S IN IT FOR YOU:

• Work for a reputable freight forwarder with offices globally
• 1 days WFH
• Modern office space
• Friendly and supportive team and management
• Professional Development Opportunities
• Regular company lunches

To qualify for this role you must have current local experience in Operations and Customer Service within International Freight Forwarding and have full working rights in Australia!