Key Account Manager

Boehringer Ingelheim GmbH; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

Boehringer Ingelheim is seeking a strategic Key Account Manager to drive sustainable growth across major Australian Companion Animal accounts. You will lead account planning, negotiate contracts, and translate data into actionable business plans, partnering with veterinary channels, e-commerce, retailers, wholesalers and corporate networks.

The role requires 3–5 years in related commercial roles, strong analytical skills, and the ability to travel across Australia.

Qualifications

• 3–5 years of experience in Key Account Management or equivalent commercial role in Animal Health or FMCG.
• Proven ability in account planning, customer growth modelling, and performance reporting.
• Strong analytical capability to turn data into actionable plans.
• Experience developing strategic and tactical promotional plans with measurable impact.
• Ability to lead cross-functional plans and engage senior stakeholders.
• Excellent communication and influencing skills; proficient with CRM and digital tools.
• Willingness to travel across Australia as required.

Responsibilities

• Establish strategic partnerships with key accounts and lead stakeholder engagement.
• Lead FMCG-style account planning and Joint Business Planning.
• Own customer growth modelling and performance tracking.
• Plan and execute promotional activities and promotions.
• Manage Gross to Net and customer investment accountability.
• Negotiate contracts and manage commercial terms.
• Drive omnichannel activation and execution excellence.
• Collaborate with cross-functional teams to deliver value.
• Utilize digital analytics and CRM to inform decisions.
• Ensure compliance and ethical promotion.

Skills

Key Account Management

Account planning

Negotiation

Profitability management

Data analysis

Cross-functional leadership

CRM systems

Communication & influence

Travel flexibility

Job description

The Key Account Manager, Companion Animal is responsible for delivering sustainable, profitable growth across a portfolio of strategically important accounts within the Australian Animal Health market.

Combining strategic account leadership, commercial acumen and data-driven decision-making, you will develop and execute customer account strategies and Joint Business Plans across key channels including veterinary, e-commerce, retail, wholesalers, buying groups and corporate networks. You will identify growth opportunities, lead customer investment decisions, and translate agreed priorities into effective commercial plans.

This is a commercially accountable customer field-based role where success is measured through customer value creation, market share growth, profitable sales and responsible Gross to Net investment. You will partner closely with internal and external stakeholders to deliver strong business outcomes across assigned national and/or multi-site accounts.

Task and Responsibilities

• Strategic customer partnership and stakeholder leadership
• FMCG-style account planning and Joint Business Planning
• Customer growth modelling and performance ownership
• Strategic and tactical promotional planning
• Gross to Net and customer investment accountability
• Commercial negotiation and contract management
• Omnichannel activation and execution excellence
• Cross-functional leadership and voice of the customer
• Digital, analytical and CRM capability
• Compliance, governance and ethical promotion

About Our Future Employee

• 3-5 years' experience in Key Account Management, Category Management or an equivalent commercial role within Animal Health, FMCG, Consumer Healthcare, Retail or a related industry
• Proven capability in account planning, customer growth modelling, negotiation, profitability management, GTN discipline and performance reporting
• Strong analytical capability with the ability to convert customer, market and financial data into decisions and executable commercial plans
• Experience developing strategic and tactical promotional plans and evaluating their incremental impact and return
• Proven ability to lead cross-functional plans and deliver execution excellence across multiple stakeholders
• High-quality communication, presentation and influencing skills with senior internal and customer stakeholders
• Proficiency with CRM systems and digital communication or virtual engagement tools
• Willingness and ability to travel across Australia as required for customer engagement