Key Account Manager - Pet Specialty Retail

Mars; Melbourne; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Complimentary Royal Canin pet food

Pet-friendly office

Personalized career development

Access to Mars University

Collaborative culture

Job summary

An established industry player is seeking a commercially savvy Key Account Manager to lead sales growth in the Pet Specialty Retail channel. This role involves managing key corporate partnerships, executing strategic plans, and enhancing market presence through collaboration with internal teams and partners. You'll be at the forefront of driving business growth while ensuring excellence in customer engagement. Join a purpose-driven company committed to making a positive impact on pets and their owners, with a focus on professional development and a supportive culture.

Qualifications

• Degree in Commerce and experience in Key Account Management required.
• Strong project management and data analytics skills are essential.

Responsibilities

• Drive sales growth and achieve budgeted targets for the retail portfolio.
• Develop and execute strategic plans to increase brand visibility.

Skills

Key Account Management

Project Management

Data Analytics

Sales Growth

Customer Engagement

Education

Degree in Commerce

Tools

Microsoft PowerBI

Microsoft PowerPoint

Microsoft Excel

Job description

Job Description:

At Royal Canin, we specialize in scientifically formulated nutrition to support the unique needs of cats and dogs.

We are looking for a commercially savvy Key Account Manager to drive strategic partnerships and sales growth within the Pet Specialty Retail channel in Australia for a major account.

As the Key Account Manager, you will play a critical role in managing relationships with key corporate partners across omnichannel Pet Specialty Retail. Reporting to the Pet Specialty Retail Director, you will be responsible for driving business growth, executing strategic plans, and ensuring excellence in customer engagement.

You will collaborate with internal teams, corporate partners, and field sales teams to enhance Royal Canin’s market presence and product performance.

Your Key Responsibilities

• Drive sales growth and achieve budgeted targets for the retail portfolio.
• Utilize category insights, demand planning, and data analytics to identify growth opportunities.
• Develop and execute strategic plans, including promotional and marketing initiatives, to increase brand visibility and sales.
• Present new product developments (NPD) and category merchandising initiatives to corporate partners.
• Negotiate and manage trading terms as part of annual strategic planning.
• Conduct performance reviews with key accounts, analyze trends, and adjust strategies accordingly.
• Oversee trade spend budgets and promotional programs to maximize financial performance.
• Ensure optimal product supply by contributing to demand forecasting and supply chain coordination.
• Support customer marketing initiatives, including promotional campaigns, product launches, and educational programs for retail and veterinary staff.

What are we looking for?

• Degree in Commerce
• Demonstrated Key Account Management including offline and online specialist retailers
• Project management experience
• Intermediate computer literacy with Microsoft office software (PowerBI, PowerPoint, and Advanced Excel skills).

What can you expect from Royal Canin?

• Be Part of a Purpose-Driven Company: Join us during an exciting growth phase, working with premium brands trusted by animal health professionals.
• Personalized Career Development: We prioritize your growth with tailored career progression plans and industry-leading learning support from day one, including access to our in-house Mars University.
• A Collaborative & Supportive Culture: Experience a workplace that is dynamic, inclusive, and fun, where teamwork drives success.
• Passion for Pets, People & the Planet: Contribute to meaningful initiatives supporting our community partners, including the RSPCA, Seeing Eye Dogs Australia, and Blind & Low Vision Guide Dogs New Zealand.
• Perks for You & Your Pets: Enjoy complimentary Royal Canin pet food for your cat or dog—and bring your furry friend to work in our pet-friendly offices!

About us:

ROYAL CANIN is a global leader in pet health nutrition. Founded by a veterinarian, we partner with nutritionists, breeders, and veterinarians globally to tailor innovative and individualized nutrition solutions for cats and dogs. Cats and dogs are at the center of everything we do.

You’ll be part of a Mars family of companies, a family-owned business that’s been making products for people (and the pets they love) for more than 100 years. Together, our 125,000+ Employees are inspired to take action every day towards the world we want tomorrow.

We are privileged with the freedom and the flexibility to advocate for what we believe in – and we choose to advocate for A BETTER WORLD FOR PETS.

Internal applicants: This role has been graded as a T2 opportunity. Ensure you discuss your application with your line manager prior to applying including obtaining their endorsement.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.