Junior Service Reception

seek.com.au; Newcastle-Maitland; On-site; AUD 42,000 - 60,000; Full time

Job summary

Charlestown Toyota in Gateshead, NSW, is seeking a Junior Service Reception for a full-time role. You will be the first point of contact for customers, handling service bookings, information collection and payments with a professional, friendly approach.

The position offers hands-on experience in a busy automotive service department and opportunities to develop administrative and customer service skills in a professional dealership setting.

Qualifications

• In-person customer-facing role experience is preferred.
• Basic clerical skills with attention to detail.
• Familiarity with service reception environments is advantageous.

Responsibilities

• Greet customers warmly at the service reception.
• Process service requests and schedule vehicle servicing.
• Collect and record accurate vehicle and customer information.
• Manage inquiries via phone, email and in person promptly.
• Explain service procedures and costs clearly to customers.
• Maintain reception area cleanliness and organisation.
• Coordinate communication between service advisors, technicians and customers.
• Process payments and manage basic financial transactions.
• Maintain confidentiality and follow company policies.
• Support the service team with administrative duties as required.

Skills

Communication skills

Customer service

MS Office

Time management

Education

High school diploma

Tools

MS Office

Job description

Charlestown Toyota is seeking a Junior Service Reception to join our dynamic team in Gateshead, NSW. This is a full-time position that plays a crucial role in delivering exceptional customer service and supporting the smooth operation of our service department. As the first point of contact for our customers, you will be instrumental in creating a positive experience and ensuring efficient workflow within our busy automotive service facility. This role offers an excellent opportunity to develop your administrative and customer service skills within a professional automotive dealership environment.

What you'll be doing

Your key responsibilities will include:

• Greeting customers warmly and professionally as they arrive at the service reception area
• Processing service requests and scheduling vehicle servicing and repair appointments
• Collecting and recording accurate vehicle and customer information
• Managing enquiries via phone, email and in person in a timely and courteous manner
• Explaining service procedures and associated costs to customers clearly and confidently
• Maintaining reception area cleanliness, tidiness and organisation
• Coordinating communication between service advisors, technicians and customers
• Processing payments and managing basic financial transactions
• Maintaining confidentiality and adhering to company policies and procedures
• Supporting the service team with administrative duties as required

What we're looking for

To be successful in this role, you should possess:

• Strong communication and interpersonal skills with the ability to interact professionally with customers and staff at all levels
• A genuine passion for delivering excellent customer service and creating positive interactions
• Proficiency in using computer systems, email and administrative software
• Excellent organisational and time management abilities to manage multiple tasks and priorities
• Attention to detail and accuracy when recording customer and vehicle information
• A professional appearance and demeanour appropriate for a customer-facing role
• Reliability, punctuality and a positive, team-oriented attitude
• Previous reception or customer service experience is highly desirable
• Basic knowledge of vehicle terminology is advantageous but not essential
• A willingness to learn and develop your skills within the automotive industry

What we offer

Charlestown Toyota is committed to creating a supportive and rewarding workplace for our team members. We offer:

• Ongoing employment stability with a growing automotive dealership
• Comprehensive induction and on-the-job training to help you succeed in your role
• Opportunities for career development and progression within our dealership
• A collaborative and friendly team environment where your contributions are valued
• A commitment to maintaining a safe and professional workplace

About us

Charlestown Toyota is a leading automotive dealership based in Gateshead, dedicated to providing exceptional customer service and quality vehicle servicing. We pride ourselves on our professional team, reliable service delivery and commitment to customer satisfaction. Our values centre on integrity, excellence and putting our customers at the heart of everything we do.