Assistant Service Manager

Peter Kittle Motor Company; Ballina Shire; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing training and development

Employee discount on parts and service

Work‑life balance

Job summary

Ballina Toyota is seeking an Assistant Service Manager to join the busy service department in Ballina, NSW. This hands-on role supports the team to maintain high standards and productivity across all service activities.

You will lead by example, drive customer service excellence, and help manage service KPIs while ensuring cost control and efficient operations within a dealer environment.

Qualifications

• Proven leadership experience in a dealership service environment.
• Strong knowledge of service department processes and policies.
• Excellent customer service with well-developed verbal and written communication.
• Experience with service department KPIs and time management.
• Current driver’s licence; Tune or Revnext experience desirable.

Responsibilities

• Foster a supportive team environment.
• Provide the best possible service to customers while maintaining an efficient operation.
• Build and maintain positive customer and employee relationships.
• Operate at optimum capacity with cost controls.
• Assist in achieving service profit objectives.
• Assist in organising and directing service advisors.
• Ensure the service process is closely monitored and controlled.
• Maintain high standards in all dealership interactions.

Skills

Leadership experience

Customer service

Communication skills

Time management

Service KPIs

Tools

Tune

Revnext

Job description

About the role
Ballina Toyota is seeking a driven and experienced Assistant Service Manager to join our busy service department in a full-time capacity. This is a hands‑on role in our service department – you'll be responsible for assisting with the overall productivity of the team to ensure that all work is completed to the high standards that we aim for.

What you'll be doing

• Foster a supportive team environment
• Providing the best possible service to customers while maintaining an efficient and profitable operation
• Build and maintain positive customer and employee relationships
• Operating at optimum capacity with good measures to ensure cost control
• Assist in obtaining service profit objectives.
• Assist in organising & directing service advisors
• Ensure the service process is being closely monitored and controlled
• On every occasion ensure that all interactions by thedealership are of the highest standard, both internally andexternally

What we're looking for

• Have proven leadership experience from a dealership service environment
• Have a high-level knowledge of service department processes, policies and procedures
• Demonstrate excellent customer service with well-developed communication skills both verbal and written
• Demonstrate experience in Service Department KPIs with great time management skills
• Experience with Tune or Revnext is desirable.
• Current Drivers Licence

What we offerAt Ballina Toyota, we are committed to creating a positive and supportive work environment for our team. We offer a competitive salary, opportunities for career development, and a range of excellent benefits, including:

• Ongoing training and development programs
• Employee discount on parts and servicing
• A friendly, collaborative team and a strong focus on work‑life balance

About us

Ballina Toyota is a well‑established and respected automotive dealership serving the Ballina region for over 20 years. We are part of the Toyota network, known for our commitment to quality, innovation and customer satisfaction. Our team of dedicated professionals is passionate about providing an exceptional experience for every customer who walks through our doors.