Junior Service Receptionist - Front-desk in Auto Service

seek.com.au; Newcastle-Maitland; On-site; AUD 42,000 - 60,000; Full time

Job summary

Charlestown Toyota in Gateshead, NSW, is seeking a Junior Service Reception for a full-time role. You will be the first point of contact for customers, handling service bookings, information collection and payments with a professional, friendly approach.

The position offers hands-on experience in a busy automotive service department and opportunities to develop administrative and customer service skills in a professional dealership setting.

Qualifications

• In-person customer-facing role experience is preferred.
• Basic clerical skills with attention to detail.
• Familiarity with service reception environments is advantageous.

Responsibilities

• Greet customers warmly at the service reception.
• Process service requests and schedule vehicle servicing.
• Collect and record accurate vehicle and customer information.
• Manage inquiries via phone, email and in person promptly.
• Explain service procedures and costs clearly to customers.
• Maintain reception area cleanliness and organisation.
• Coordinate communication between service advisors, technicians and customers.
• Process payments and manage basic financial transactions.
• Maintain confidentiality and follow company policies.
• Support the service team with administrative duties as required.

Skills

Communication skills

Customer service

MS Office

Time management

Education

High school diploma

Tools

MS Office

Job description

Charlestown Toyota in Gateshead, NSW, is seeking a Junior Service Reception for a full-time role. You will be the first point of contact for customers, handling service bookings, information collection and payments with a professional, friendly approach.

The position offers hands-on experience in a busy automotive service department and opportunities to develop administrative and customer service skills in a professional dealership setting.