Junior Medical Receptionist

FNQ Thoracic Pty LTD; Cairns Regional; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

On-the-job training

Close-knit team

Learn thoracic and sleep medicine

Varied role

Job summary

FNQ Thoracic Pty LTD in Cairns is seeking a friendly Junior Medical Receptionist to join our specialist thoracic and sleep medicine practice. You will be responsible for front-desk duties, patient check-in, appointment management and polite patient interactions.

This role offers on-the-job training in thoracic and sleep medicine, a supportive team, and a varied daily workload in a busy clinic. Prior medical reception experience is helpful but not essential.

Qualifications

• Friendly, professional and organised receptionist background in a medical setting is helpful but not essential.
• Ability to learn new software and systems with good attention to detail.
• Polite, respectful communication with patients and staff.

Responsibilities

• Welcoming patients and visitors in a friendly, professional and courteous manner.
• Answering incoming telephone calls promptly and directing enquiries appropriately.
• Managing patient appointments, bookings and appointment confirmations.
• Registering patient details and maintaining accurate electronic medical records.
• Handling general administrative duties, including filing, scanning, data entry and correspondence.
• Processing referrals and assisting with patient enquiries.
• Communicating effectively with doctors, practice staff and other healthcare providers.
• Maintaining patient confidentiality and handling sensitive information appropriately.
• Keeping the reception area organised and presentable.
• Assisting the team with day-to-day administrative tasks in a busy practice.

Skills

Computer skills

Patient communication

Multitasking

Teamwork

Job description

Thoracic and Sleep Medicine | Specialist Medical Practice

About the Role

We are seeking a friendly, professional and organised Junior Medical Receptionist to join our small team in a busy specialist medical practice focused on thoracic and sleep medicine.

This is an excellent opportunity for someone looking to begin or develop a career in medical administration. You will be working in a supportive team environment where patient care, professionalism and attention to detail are essential.

The successful applicant will be comfortable using computers, able to manage competing priorities and confident communicating politely and respectfully with patients, both face-to-face at reception and over the telephone.

Key Responsibilities

• Welcoming patients and visitors in a friendly, professional and courteous manner.
• Answering incoming telephone calls promptly and directing enquiries appropriately.
• Managing patient appointments, bookings and appointment confirmations.
• Registering patient details and maintaining accurate electronic medical records.
• Handling general administrative duties, including filing, scanning, data entry and correspondence.
• Processing referrals and assisting with patient enquiries.
• Communicating effectively with doctors, practice staff and other healthcare providers.
• Maintaining patient confidentiality and handling sensitive information appropriately.
• Keeping the reception area organised and presentable.
• Assisting the team with day-to-day administrative tasks in a busy practice.

About You

We are looking for someone who:

• Has good computer skills and is confident learning new software and systems.
• Demonstrates excellent manners and a warm, respectful approach to patients.
• Communicates clearly and professionally in person and over the phone.
• Has a positive attitude and is willing to learn.
• Is organised, reliable and punctual, with good attention to detail.
• Can multitask, prioritise tasks and remain calm during busy periods.
• Works well as part of a small team and is willing to assist colleagues when needed.
• Understands the importance of patient privacy, confidentiality and professionalism.
• Previous medical reception or administration experience would be an advantage but is not essential for the right candidate. Training and guidance will be provided.

What We Offer

The opportunity to develop skills in specialist medical administration.

A supportive, close-knit team environment.

On-the-job training and the opportunity to learn about thoracic and sleep medicine.

A varied role where no two days are quite the same.

We look forward to welcoming the right person to our team.