Medical Receptionist

Simplerecruit; Sydney; On-site; AUD 55,000 - 75,000; Part time

Job summary

Simplerecruit is seeking an experienced Medical Receptionist for a busy paediatric practice in Sydney. You will greet patients, manage appointments, handle inquiries by phone and email, and support billing and record-keeping to ensure a smooth flow of patients.

Join a caring team dedicated to exceptional patient care and a warm, reassuring experience for children and families. The role is part-time, three days per week, with Tuesday and Friday as fixed days and one additional day.

Qualifications

• This role requires experience in face-to-face reception and front-desk duties.
• Strong communication and customer service skills are essential.
• Ability to manage multiple tasks with accuracy and discretion.

Responsibilities

• Provide warm, professional, patient-focused reception service.
• Manage appointments, phone and email inquiries.
• Register new patients and maintain accurate records.
• Process patient billing and receipts, assist with outstanding accounts.
• Scan referrals and liaise with clinicians on patient needs.
• Follow privacy requirements and support a cooperative team environment.

Skills

Customer service

Communication

Multitasking

Attention to detail

Calm under pressure

Teamwork

Tools

Genie software

Job description

We're looking for an experienced Medical Receptionist to join our team in a busy specialist paediatric practice.

This is an opportunity for someone who enjoys working with people and understands the importance of providing a warm, reassuring and professional experience for children, families and clinicians.

About the Role

You'll be responsible for providing an efficient and welcoming reception service and ensuring the smooth flow of patients through the practice.

The role includes face-to-face reception, telephone and email enquiries, appointment management, patient billing and maintaining accurate patient records.

You'll also work closely with clinicians and the administration team, using initiative and problem-solving skills to ensure patients receive excellent service.

The role will see you working 3 days, Tuesdays and Fridays being essential then either a Monday or Thursday.

Key Responsibilities

• Provide a warm, professional and patient-focused reception service.
• Manage appointments, telephone and email enquiries.
• Register new patients and maintain accurate patient records.
• Process patient billing, invoices, payments and receipts.
• Assist with outstanding patient accounts and hospital billing.
• Scan and file referrals, correspondence and results.
• Liaise with clinicians regarding patient enquiries and results.
• Follow practice policies, privacy and confidentiality requirements.
• Contribute positively to a cooperative and supportive team environment.

About You

You'll bring:

• Previous experience in a face-to-face reception role.
• Excellent communication and customer service skills.
• Strong computer skills and attention to detail. Experience using Genie will be beneficial.
• The ability to prioritise and manage multiple tasks.
• The ability to work calmly under pressure and use initiative.
• The ability to work independently while being a strong team member.
• A professional, caring and patient-focused approach.

Why Join Us?

This is an opportunity to join a well-established specialist paediatric practice where teamwork, professionalism and exceptional patient care are at the heart of everything we do.

You'll be part of a supportive team where your contribution matters and where you can make a genuine difference to the experience of children and their families.

If you're looking for a role where you can use your reception and administration skills while working in a caring and professional environment, we'd love to hear from you.