Medical Receptionist

Ausdocs Holdings Group; Gladstone Regional; On-site; AUD 52,000 - 72,000; Full time

Job summary

Ausdocs Holdings Group is seeking a highly professional Medical Receptionist for a large, busy medical practice in Queensland. You will be the first point of contact, creating a welcoming and organised experience from the moment patients arrive.

The role requires calm, confident communication, attention to detail and a solid understanding of confidentiality and Medicare processes. Prior medical reception experience is valued, and the successful candidate will work well both independently and as

Qualifications

• Excellent communication and customer service skills.
• Calm, professional and confident when dealing with challenging situations.
• Able to multitask and work effectively in a fast-paced medical environment.
• Strong attention to detail and understands confidentiality.
• Familiar with Medicare, medical billing and health insurance processes.
• Works well independently and as part of a collaborative team.
• Takes initiative and is willing to assist wherever needed to keep the practice running smoothly.
• Hold a current CPR certificate.
• Previous medical reception experience is highly regarded.

Responsibilities

• Be the first point of contact for patients, creating a welcoming and organised experience.
• Maintain confidentiality and handle sensitive information with care.
• Support the billing process and Medicare/health insurance workflows.
• Work both independently and as part of a team to keep the practice running smoothly.

Skills

Communication skills

Customer service

Calm under pressure

Multitasking

Attention to detail

Confidentiality

Medicare knowledge

CPR certificate

Team player

Initiative

Job description

We’re looking for a highly professional and personable Medical Receptionist to join our large, busy medical practice.

As the first point of contact for our patients, you’ll play an important role in creating a welcoming, organised and professional experience from the moment patients walk through our doors.

We’re seeking someone who:

• Has excellent communication and customer service skills
• Is calm, professional and confident when dealing with challenging situations
• Can multitask and work effectively in a fast-paced medical environment
• Has strong attention to detail and understands the importance of confidentiality
• Is familiar with Medicare, medical billing and health insurance processes
• Works well independently and as part of a collaborative team
• Takes initiative and is willing to assist wherever needed to keep the practice running smoothly
• Hold a current CPR certificate

Previous medical reception experience is highly regarded.

This is a role for someone who takes pride in their work, understands the importance of patient care, and can consistently maintain a high standard of professionalism—even on the busiest days.

If you are organised, reliable, compassionate and confident working in a demanding healthcare environment, we would love to hear from you.