Junior IT Support & Networking Technician

O-Tech Pty Ltd; Geehi; On-site; AUD 60,000 - 80,000; Full time

Job summary

O-Tech Pty Ltd in Australia is seeking a dedicated IT support professional to join our hands-on team. You will provide 1st level end-user support, assist with on-site tasks, and work closely with colleagues to deliver reliable IT solutions.

This role emphasizes teamwork, incident prevention, documentation, and collaboration with third parties to fix desk-side equipment. On-site meetings and evolving duties keep the position dynamic and growth opportunities are available through tailored training.

Responsibilities

• Deliver client-tailored 1st level end-user support.
• Collaborate as a team to deliver quality IT solutions.
• Handle user creation and termination requests.
• Attend on-site meetings and assist with project-related duties.
• Create knowledge base articles and process documents.
• Reduce incident volume by proactive problem management and root-cause analysis.
• Support and troubleshoot networking issues.
• Work with third parties to facilitate repair of on-site desk-side equipment.

Job description

O-Tech Pty Ltd in Australia is seeking a dedicated IT support professional to join our hands-on team. You will provide 1st level end-user support, assist with on-site tasks, and work closely with colleagues to deliver reliable IT solutions.

This role emphasizes teamwork, incident prevention, documentation, and collaboration with third parties to fix desk-side equipment. On-site meetings and evolving duties keep the position dynamic and growth opportunities are available through tailored training.