IT Support Technician - Level 1

Western Work Force Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Full-time position

Weekdays only

Excellent working conditions

Strong team culture

Job summary

Western Work Force – Sydney Northern Suburbs NSW is seeking an IT Support Technician - Level 1 on a full-time contract. The role provides IT support, applications install, troubleshooting networking/connectivity issues and administrative services to our client.

Key duties include resolving incoming calls within SLA, user administration across AD, JD Edwards, MS Office 365, Exchange Online and Teams, and desktop/laptop deployment and repair.

Qualifications

• Previous experience in a similar IT support role.
• IT qualification or equivalent desirable.
• Familiar with JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications.
• Experience in connectivity issues: Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN.
• Strong communication and client management skills.
• Motivated with a desire to succeed.
• Australian Drivers Licence required.

Responsibilities

• Answer incoming support calls and resolve within SLA.
• Manage user administration for Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other apps.
• Deploy, support, and repair desktops and laptops.
• Support peripheral devices and handheld devices.
• Install, upgrade, configure and support applications.
• Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN).
• Organise warranty and repairs for faulty devices.
• Manage purchasing, stock and asset management.

Skills

IT support

Active Directory

MS Office 365

Networking

Customer service

Communication

Education

IT qualification

Tools

JD Edwards

MS Office 365

MS Exchange Online

MS Teams

VPN

Job description

Western Work Force – Sydney Northern Suburbs NSW

Our client is a leading company and is proud to be a market leader in the supply and distribution of high-quality IT services throughout Australia. Due to continued growth, they are looking to appoint an IT Support Technician -Level 1 team member on a full-time contract basis to provide IT support, applications install, troubleshooting networking/connectivity issues and administrative services to our client.

Key Responsibilities and Duties Include:

• Answer incoming support calls and provide resolution within SLA using our client's call logging system.
• User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications.
• Desktop and Laptop SOE deployment, support, and repair.
• Administration and support or various peripheral devices.
• Handheld Device deployment and support (including smartphones and other IOS devices).
• Application installation, upgrades, configuration, and support.
• Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN).
• Organising warranty and repairs for faulty devices.
• Purchasing, stock and asset management using our asset management system.
• Other ad hoc duties as required.

Key Skills, Experience and Qualifications Required:

• Previous experience working in a similar role.
• Qualifications in IT or relevant are desirable.
• Familiar with using JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications.
• experience in connectivity issues -Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN.
• Strong communication and client management skills.
• Motivated with a desire to succeed.
• Ability to work well under pressure.
• Current Australian Drivers Licence.

What Our Client Offers:

• Monday to Friday position, full-time hours.
• Exciting, challenging and rewarding position.
• Excellent working conditions.
• Good team environment with a strong company culture and values.