Level 1 Technician

O-Tech Pty Ltd; Geehi; On-site; AUD 60,000 - 80,000; Full time

Job summary

O-Tech Pty Ltd in Australia is seeking a dedicated IT support professional to join our hands-on team. You will provide 1st level end-user support, assist with on-site tasks, and work closely with colleagues to deliver reliable IT solutions.

This role emphasizes teamwork, incident prevention, documentation, and collaboration with third parties to fix desk-side equipment. On-site meetings and evolving duties keep the position dynamic and growth opportunities are available through tailored training.

Responsibilities

• Deliver client-tailored 1st level end-user support.
• Collaborate as a team to deliver quality IT solutions.
• Handle user creation and termination requests.
• Attend on-site meetings and assist with project-related duties.
• Create knowledge base articles and process documents.
• Reduce incident volume by proactive problem management and root-cause analysis.
• Support and troubleshoot networking issues.
• Work with third parties to facilitate repair of on-site desk-side equipment.

Job description

O-Tech Pty Ltd is a leading Australian IT solutions provider dedicated to delivering innovative and tailored technology services to businesses across various industries. With a strong commitment to excellence, we specialize in end-user support, network troubleshooting, and comprehensive IT consulting. Our team of experienced professionals collaborates closely with clients to understand their unique needs, ensuring the implementation of effective and efficient IT solutions that drive business success.

Deliver client-tailored 1st level end-user support.

Collaborate as a team to deliver quality IT solutions.

User creation and termination requests.

Attend on-site meetings and assist as required for project-related duties.

Create Knowledge base articles and process documents, where possible.

Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process

Supporting and troubleshooting networking issues.

Work with third parties to facilitate repair work for onsite desk side equipment

Additional ad-hoc responsibilities which may change as our business evolves.

Why Join Us?

Growth Opportunities: We believe in investing in our people. Access tailored learning programs, certifications, and hands-on mentorship to enhance your skills and advance your career.

Innovative Environment: Collaborate with a passionate team to deliver creative solutions and leverage the latest IT tools.

Diverse Projects: Gain exposure to a variety of tasks, from networking and hardware support to cloud-based solutions.

Professional Development: Expand your expertise with opportunities to work on projects across multiple IT domains