Junior IT Support Engineer - Sydney CBD, Onsite & Free Parking

AC3 Pty Limited

Sydney

On-site

AUD 60,000 - 76,000

Full time

2 days ago

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Benefits offered by this job

Free parking

Job summary

AC3 Pty Limited in Sydney is seeking a Level 1 Desktop Support professional to deliver high-quality first-line IT support for hundreds of end-users. You will handle face-to-face, phone and remote assistance, manage user accounts and onboarding, and troubleshoot across Windows OS and Microsoft 365.

Join a global manufacturing environment that values initiative, problem-solving and excellent customer service.

Qualifications

1–2+ years of desktop support experience in a corporate environment.
Excellent customer service and communication skills.
Proactive mindset with ability to investigate and resolve issues independently.
SOE deployment or desktop rollout experience is highly regarded.

Responsibilities

Provide Level 1 desktop support to hundreds of end-users.
Support users face-to-face, on the phone and remotely.
Manage user accounts, onboarding and access requests to different systems.
Troubleshoot issues across Windows OS, Microsoft 365, Entra ID, Intune, Autopilot, and additional hardware, software and applications.
Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.).
Maintain hardware and software asset management records.
Support executive users with a high level of professionalism.
Follow global IT processes while taking ownership of incidents from start to finish.