Dynamic Level 1 IT Help Desk Support for 1500+ Users

Sydney Tools Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Sydney Tools Pty Ltd is seeking a Level 1 Help Desk Administrator to join our Head Office IT team. You will provide frontline support to a network of 1500 employees, troubleshoot hardware, printers and software, and perform remote system installations to keep operations running smoothly.

The role focuses on fast response, clear communication, and escalating complex issues when needed. A relevant IT qualification or commercial experience is required, with working rights in Australia essential.

Qualifications

• IT qualification or relevant commercial experience.
• Solid understanding of PC and mobile operating systems (Windows, Mac, iOS, Android).
• Good hardware knowledge and a proactive troubleshooting mindset.
• Familiarity with virtualization (VMware, Hyper-V) and basic networking desirable.

Responsibilities

• Respond to helpdesk requests by phone, email, or ticketing system with urgency.
• Provide Level 1 troubleshooting across Windows and Mac devices and printers.
• Assist with remote system installations and routine IT maintenance.
• Support system/network administration tasks and grant appropriate access.
• Escalate issues as required and maintain accurate records.

Skills

Windows OS

Mac OS

Networking basics

Troubleshooting

IT Support

Education

IT qualification

Tools

VMware

Hyper-V

Ticketing system

Job description

Sydney Tools Pty Ltd is seeking a Level 1 Help Desk Administrator to join our Head Office IT team. You will provide frontline support to a network of 1500 employees, troubleshoot hardware, printers and software, and perform remote system installations to keep operations running smoothly.

The role focuses on fast response, clear communication, and escalating complex issues when needed. A relevant IT qualification or commercial experience is required, with working rights in Australia essential.