Level 1 IT Support Engineer

AC3 Pty Limited; Sydney; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Free parking

Job summary

AC3 Pty Limited in Sydney is seeking a Level 1 Desktop Support professional to deliver high-quality first-line IT support for hundreds of end-users. You will handle face-to-face, phone and remote assistance, manage user accounts and onboarding, and troubleshoot across Windows OS and Microsoft 365.

Join a global manufacturing environment that values initiative, problem-solving and excellent customer service.

Qualifications

• 1–2+ years of desktop support experience in a corporate environment.
• Excellent customer service and communication skills.
• Proactive mindset with ability to investigate and resolve issues independently.
• SOE deployment or desktop rollout experience is highly regarded.

Responsibilities

• Provide Level 1 desktop support to hundreds of end-users.
• Support users face-to-face, on the phone and remotely.
• Manage user accounts, onboarding and access requests to different systems.
• Troubleshoot issues across Windows OS, Microsoft 365, Entra ID, Intune, Autopilot, and additional hardware, software and applications.
• Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.).
• Maintain hardware and software asset management records.
• Support executive users with a high level of professionalism.
• Follow global IT processes while taking ownership of incidents from start to finish.

Skills

Desktop support

Customer service

Communication

Proactive mindset

Tools

Entra ID

Intune

Autopilot

Microsoft 365

Job description

• Approachable manager, supportive team and exciting projects in the pipeline
• Sydney CBD. Onsite work. Free parking

• Work for a Global Manufacturing company
• Approachable manager, supportive team and exciting projects in the pipeline
• Sydney CBD. Onsite work. Free parking

About the role

As a first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 desktop support while taking ownership of incidents through to resolution.

You'll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.

Your key responsibilities will be:

• Provide Level 1 desktop support to hundreds of end-users
• Support users face-to-face, on the phone and remotely
• Manage user accounts, onboarding and access requests to different systems
• Troubleshoot issues across Windows OS, Microsoft 365, Entra ID, Intune, Autopilot, and additional Hardware, Software and Applications.
• Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.)
• Maintain hardware and software asset management records
• Support executive users with a high level of professionalism
• Follow global IT processes while taking ownership of incidents from start to finish

What you'll bring

• 1-2+ years' Desktop Support experience in a corporate environment.
• Excellent customer service and communication skills.
• A proactive mindset with the ability to investigate and resolve issues independently.
• SOE deployment or desktop rollout experience is highly regarded.

What's in it for you

• Work for a well-known global manufacturing company
• Gain exposure to enterprise technologies and global IT operations.
• Join a supportive, collaborative team that values ownership and initiative.
• Long term contract with possibility to extend or become permanent
• Career development opportunities
• Nice Sydney CBD office. Free onsite parking

If you're passionate about technology, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to hear from you.