Entry-Level IT Service Desk Tech — Windows & 365 Support

ACorp; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

ACorp is seeking a Level 1 Technician for its Sydney CBD office. This full-time, in-office role involves assisting small and medium businesses across Australia, with visits to clients in the area as needed.

You will be the first point of contact, troubleshoot issues in Windows and Microsoft 365, set up new users, and document work for continuity. A valid NSW Police Check and a current driver's license are essential.

Qualifications

• Some help desk or IT support experience, or relevant study (Cert IV in IT, or working towards it)
• Familiarity with Windows and Microsoft 365
• A current driver's licence and your own reliable vehicle (essential)
• A current NSW Police Check, or willingness to obtain one before starting (essential)

Responsibilities

• Be the first point of contact for clients by phone, email and our ConnectWise ticketing system
• Troubleshoot and fix everyday issues with Windows, Microsoft 365, printers, email and network connectivity
• Set up new users, devices and accounts
• Log your work clearly so the next person can pick it up
• Escalate trickier problems to senior techs, and learn from how they solve them
• Visit clients onsite in the area when needed

Skills

Help desk experience

Communication skills

Driver's license

Police check

Education

Cert IV in IT

Tools

Windows

Microsoft 365

ConnectWise

Job description

ACorp is seeking a Level 1 Technician for its Sydney CBD office. This full-time, in-office role involves assisting small and medium businesses across Australia, with visits to clients in the area as needed.

You will be the first point of contact, troubleshoot issues in Windows and Microsoft 365, set up new users, and document work for continuity. A valid NSW Police Check and a current driver's license are essential.