Level 1 IT Support Engineer

AC3; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Ac3 is seeking an IT Support Analyst to deliver Level 1 desktop support for hundreds of end-users from our Sydney CBD office. You will handle in-person, phone, and remote assistance, manage user accounts, and contribute to SOE deployments and project work in a structured global environment.

You should have 1–2+ years of desktop support experience, excellent customer service, and the ability to work independently.

Qualifications

• 1-2+ years' Desktop Support experience in a corporate environment.
• Excellent customer service and communication skills.
• A proactive mindset with the ability to investigate and resolve issues independently.
• SOE deployment or desktop rollout experience is highly regarded.

Responsibilities

• Provide Level 1 desktop support to hundreds of end-users.
• Support users face-to-face, on the phone and remotely.
• Manage user accounts, onboarding and access requests to different systems.
• Troubleshoot issues across Windows OS, Microsoft 365, Entra ID, Intune, Autopilot, and additional Hardware, Software and Applications.
• Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.).
• Maintain hardware and software asset management records.
• Support executive users with a high level of professionalism.
• Follow global IT processes while taking ownership of incidents from start to finish.

Skills

Desktop Support

Customer service

Problem solving

SOE deployment

Tools

Windows OS

Microsoft 365

Intune

Entra ID

Autopilot

Job description

• Approachable manager, supportive team and exciting projects in the pipeline
• Sydney CBD. Onsite work. Free parking
• Work for a Global Manufacturing company

About the role

As a first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 desktop support while taking ownership of incidents through to resolution.

You’ll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.

Your key responsibilities will be:

• Provide Level 1 desktop support to hundreds of end-users
• Support users face-to-face, on the phone and remotely
• Manage user accounts, onboarding and access requests to different systems
• Troubleshoot issues across Windows OS, Microsoft 365, Entra ID, Intune, Autopilot, and additional Hardware, Software and Applications.
• Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.)
• Maintain hardware and software asset management records
• Support executive users with a high level of professionalism
• Follow global IT processes while taking ownership of incidents from start to finish

What you'll bring

• 1-2+ years' Desktop Support experience in a corporate environment.
• Excellent customer service and communication skills.
• A proactive mindset with the ability to investigate and resolve issues independently.
• SOE deployment or desktop rollout experience is highly regarded.

What's in it for you

• Work for a well-known global manufacturing company
• Gain exposure to enterprise technologies and global IT operations.
• Join a supportive, collaborative team that values ownership and initiative.
• Long term contract with possibility to extend or become permanent
• Career development opportunities
• Nice Sydney CBD office. Free onsite parking