End-User IT Support Engineer — 1st/2nd Line

CMC Markets; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

CMC Markets in Sydney is seeking an End User Support Engineer for a 12-month max-term contract, based in Barangaroo and Chatswood. You will join the End User Support team within IT, delivering 1st/2nd line desktop support to internal users and enabling smooth onboarding and exits for staff.

The role emphasizes strong customer service, ITIL practices, and ability to support modern AV and telephony systems, with opportunities for process improvements and professional growth.

Qualifications

• Sydney-based with full working rights (Citizen/PR) required.
• Experience in Windows and macOS IT support environments.
• Familiarity with ITIL service management processes and multi-tier support.

Responsibilities

• Provide 1st and 2nd line desktop support to internal users.
• Ensure laptops and desktops are built and ready for deployment.
• Manage workload and escalate to 3rd line as needed.
• Provide first point of contact support, guidance and training.
• Onboard new staff and exit leavers professionally.
• AV support for video conferencing suites.
• Support for remote working.
• Manage customer expectations and provide regular updates.
• Deliver tasks with high quality and on time.
• Improve support processes and move from reactive to proactive service.
• Document incidents and problems for later analysis.
• Maintain ongoing personal and regulatory training.

Skills

Windows 11

Microsoft 365

Macbooks/Jamf

Communication skills

Multitasking under pressure

ITIL environments

Audio Visual solutions

Telephony cloud

Server hardware

Project rollouts

Tools

Jamf

Video Conferencing systems

Job description

CMC Markets in Sydney is seeking an End User Support Engineer for a 12-month max-term contract, based in Barangaroo and Chatswood. You will join the End User Support team within IT, delivering 1st/2nd line desktop support to internal users and enabling smooth onboarding and exits for staff.

The role emphasizes strong customer service, ITIL practices, and ability to support modern AV and telephony systems, with opportunities for process improvements and professional growth.