Junior Desktop Engineer – Onsite TechBar Support (Sydney)

Paxus Australia Pty Ltd.; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Paxus Australia Pty Ltd. is seeking a Junior Desktop Engineer to provide in-person TechBar support to end users in Sydney. This fully onsite role involves troubleshooting hardware and software and assisting with day-to-day technical queries to ensure a smooth workplace technology experience.

The role requires strong customer service skills, basic desktop support knowledge, and a willingness to learn new technologies. Attendance at the central office is five days per week.

Qualifications

• Basic desktop support and troubleshooting knowledge.
• Good understanding of Windows devices and common business applications.
• Strong customer service and communication skills.
• Ability to manage multiple support requests in a fast-paced environment.
• Willingness to learn new technologies and develop technical skills.

Responsibilities

• Provide face-to-face TechBar and desktop support to end users.
• Troubleshoot hardware, software, device and application issues.
• Assist users with technical queries and workplace technology problems.
• Escalate complex issues to the appropriate technical teams.
• Deliver a positive and customer-focused support experience.

Skills

Desktop support

Windows OS

Customer service

Multitasking

Learning mindset

Tools

Intune

JAMF

SCCM

Job description

Paxus Australia Pty Ltd. is seeking a Junior Desktop Engineer to provide in-person TechBar support to end users in Sydney. This fully onsite role involves troubleshooting hardware and software and assisting with day-to-day technical queries to ensure a smooth workplace technology experience.

The role requires strong customer service skills, basic desktop support knowledge, and a willingness to learn new technologies. Attendance at the central office is five days per week.