Junior Desktop Engineer – Techbar Support

Paxus; Melbourne; Sur place; AUD 50 000 - 65 000; Plein temps

Résumé du poste

Paxus is seeking a Junior Desktop Engineer to provide in-person TechBar support for Melbourne-based employees. The role is fully onsite at the central office, five days a week, with a contract through January 2030.

You will troubleshoot desktop hardware and software, assist users with day-to-day technical queries, and escalate complex issues to the appropriate teams while delivering a friendly, customer-focused service.

Qualifications

• Basic desktop support and troubleshooting knowledge.
• Good understanding of Windows devices and common business applications.
• Strong customer service and communication skills.
• Ability to manage multiple support requests in a fast-paced environment.
• Willingness to learn new technologies and develop technical skills.

Responsabilités

• Provide face-to-face TechBar and desktop support to end users.
• Troubleshoot hardware, software, device and application issues.
• Assist users with technical queries and workplace technology problems.
• Escalate complex issues to the appropriate technical teams.
• Deliver a positive and customer-focused support experience.

Connaissances

Desktop support

Windows desktop

Customer service

Multitasking

Willingness to learn

Outils

Intune

JAMF

SCCM

Description du poste

Location: Melbourne, VIC – Fully onsite, 5 days per week

Contract role until January 2030

Junior Desktop Engineer – TechBar Support

Location: Melbourne, VIC – Fully onsite, 5 days per week

Role Overview

We are seeking a Junior Desktop Engineer to provide in-person TechBar support to end users in Melbourne. You will troubleshoot device and application issues, assist with day-to-day technical queries, and help ensure a smooth workplace technology experience.

This is a fully onsite role requiring attendance at the central office five days per week.

Key Responsibilities

• Provide face-to-face TechBar and desktop support to end users.
• Troubleshoot hardware, software, device and application issues.
• Assist users with technical queries and workplace technology problems.
• Escalate complex issues to the appropriate technical teams.
• Deliver a positive and customer-focused support experience.

Required Skills and Experience

• Basic desktop support and troubleshooting knowledge.
• Good understanding of Windows devices and common business applications.
• Strong customer service and communication skills.
• Ability to manage multiple support requests in a fast-paced environment.
• Willingness to learn new technologies and develop technical skills.

Desirable Experience

• Exposure to endpoint management tools such as Microsoft Intune, JAMF or SCCM.
• Awareness of endpoint security tools and practices.
• Previous experience in TechBar, walk-up or service desk support.

Soft Skills

• Customer-focused approach with strong interpersonal skills.
• Clear communication and problem-solving abilities.
• Adaptability and willingness to learn.
• Ability to work collaboratively in a fast-paced environment.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.