Junior Desktop Engineer – Techbar Support

Paxus; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Paxus is seeking a Junior Desktop Engineer to provide in-person TechBar support to end users in Sydney. This fully onsite role involves troubleshooting hardware, software and workplace applications, and assisting users with technical queries.

You will escalate complex issues to the appropriate teams and help maintain a smooth workplace technology experience. The contract runs until January 2030, with five days per week onsite at the central office.

Qualifications

• Basic desktop troubleshooting and support experience.
• Strong knowledge of Windows devices and common business apps.
• Excellent customer service and communication skills.
• Ability to handle multiple requests in a fast-paced environment.
• Willingness to learn new technologies.

Responsibilities

• Provide face-to-face TechBar and desktop support to end users.
• Troubleshoot hardware, software, device and app issues.
• Assist users with technical queries and workplace tech problems.
• Escalate complex issues to the appropriate teams.
• Deliver a positive customer-focused support experience.

Skills

Basic desktop support

Windows operating systems

Customer service

Communication skills

Multitasking

Job description

Location: Sydney – Fully onsite, 5 days per week

Contract role until January 2030

Junior Desktop Engineer – TechBar Support

Location: Sydney – Fully onsite, 5 days per week

Contract role until January 2030

Role Overview

We are seeking a Junior Desktop Engineer to provide in-person TechBar support to end users in Sydney. You will troubleshoot device and application issues, assist with day-to-day technical queries, and help ensure a smooth workplace technology experience.

This is a fully onsite role requiring attendance at the central office five days per week.

Key Responsibilities

• Provide face-to-face TechBar and desktop support to end users.
• Troubleshoot hardware, software, device and application issues.
• Assist users with technical queries and workplace technology problems.
• Escalate complex issues to the appropriate technical teams.
• Deliver a positive and customer-focused support experience.

Required Skills and Experience

• Basic desktop support and troubleshooting knowledge.
• Good understanding of Windows devices and common business applications.
• Strong customer service and communication skills.
• Ability to manage multiple support requests in a fast-paced environment.
• Willingness to learn new technologies and develop technical skills.

Desirable Experience

• Exposure to endpoint management tools such as Microsoft Intune, JAMF or SCCM.
• Awareness of endpoint security tools and practices.
• Previous experience in TechBar, walk-up or service desk support.

Soft Skills

• Customer-focused approach with strong interpersonal skills.
• Clear communication and problem-solving abilities.
• Adaptability and willingness to learn.
• Ability to work collaboratively in a fast-paced environment.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.

If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.