Senior Claims Consultant

SURA; North Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Longitude opened its doors for business in 2012 and quickly built a reputation as one of Australia’s leading strata insurance specialist underwriting agencies. This Senior Claims Consultant role reports to the National Claims Manager and focuses on coaching, mentoring, and managing a compact claims portfolio while handling complaints and ensuring high-quality reviews before referrals to the insurer.

You will serve as a subject matter expert for projects aimed at augmenting claims operation

Qualifications

• Advanced analytical and problem-solving capabilities are essential.
• Strong negotiation and stakeholder management skills.
• Exceptional verbal and written communication abilities.
• Ability to work under pressure and meet deadlines.
• Proven track record in mentoring staff and leading teams.
• Experience with disputes and complaints handling and resolution.

Responsibilities

• Manage complex claims from initiation to resolution in compliance with policies.
• Handle complaints and disputes with professional approach.
• Evaluate claim complexities and determine settlements with technical and regulatory knowledge.
• Collaborate with policyholders, legal representatives, experts and service providers to ensure thorough evaluations and resolutions.
• Identify training needs within the team and mentor junior staff.
• Lead or participate in claims projects to improve operational efficiency and effectiveness.
• Support the Team Leader in day-to-day claims duties when needed.

Skills

Analytical skills

Problem solving

Negotiation

Stakeholder management

Communication skills

Time management

Mentoring staff

Dispute resolution

Job description

Longitude opened its doors for business in 2012 and quickly built a reputation as one of Australia’s leading strata insurance specialist underwriting agencies.

Longitude is a young, dynamic specialist strata insurance underwriting agency that deals exclusively with brokers. Our market leading products and services deliver a unique level of protection in strata that is unmatched.

Our distinct offer in combination with our innovative approach make Longitude one of the most respected and desired companies to work for. Our staff are hand-picked to ensure we remain 100% customer focused, friendly and adaptable. We pride ourselves as a forward thinking and responsive business that operates under a team-based culture which allows individuals to flourish.

Reporting to the National Claims Manager, the Senior Claims Consultant plays a pivotal role in assisting the team leader in team leadership, coaching, and mentoring while simultaneously managing a compact portfolio of claims. The responsibilities extend to fulfilling senior duties, including complaints and dispute handling, payment authorisations, and conducting quality reviews for referrals to the Insurer.

Additionally, the role will serve as a subject matter expert for projects aimed at augmenting the overall efficiency and effectiveness of our claims operation.

Key Responsibilities in the position would see you:

Managing complex claims comprehensively, ensuring efficient handling from initiation to resolution while adhering to established policies and regulations.

Managing complains and disputes in a professional manner.

Evaluating claim complexities, utilising advanced technical knowledge to resolve issues and determine suitable settlements, while maintaining compliance with policies and legal standards.

Collaborating with external stakeholders such as policyholders, legal representatives, experts, and service providers to conduct thorough claim evaluations and ensure comprehensive resolutions.

Identifying and addressing training needs within the claims team and mentor junior team members.

Completion thorough reviews of referrals before submission to the insurer.

Leading or actively participating in claims projects aimed at improving operational efficiencies.

Supporting the Team Leader in day-to-day claims duties, including team management in their absence.

What experiences & competencies do you bring that we would like to see?

Effectively managing claims of varying complexities with in-depth expertise.

Understanding and application of relevant legislation.

Dispute resolution and complaints handling.

Training, coaching, and mentoring staff.

Ability to work under pressure and meet deadlines.

Exceptional verbal and written communication skills.

Advanced analytical and problem-solving capability.

Strong commercial negotiation and stakeholder management skills.

We are looking for someone who brings the following personal attributes:

Passionate about the business and highly motivated

Responds positively to change

Excellent listening and communication skills

Maintains high standards of performance

Strong planning and time-management skills

Excellent team player

We offer a competitive salary and benefits package, with potential for growth and a fantastic team & working environment.

Any offer of employment is dependent upon the satisfactory completion of background checks by AUB Group or by an external third-party on our behalf.

Austagencies and AUB Group welcome all people regardless of ethnicity, faith, sexual orientation, and gender identity, and we are dedicated to providing a workplace environment that supports and values diversity, inclusion and equality.