Finishing Administrator (12-month FTC)

Pallion; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

Palloys is seeking a highly organised Finishing Administrator to support our jewellery finishing operations on a 12-month fixed-term contract. Reporting to the Finished Jewellery Manager, you will coordinate finishing jobs from CAD/CAM clients and external vendors, ensuring accurate recording and progression through the manufacturing workflow.

You will maintain job records, monitor progress, and communicate with clients and internal teams, while contributing to continuous improvement initiatives

Qualifications

• Demonstrated attention to detail and organisational skills.
• Clear written and verbal communication with clients and internal teams.
• Professional approach when handling clients and vendors.
• Proficiency in Microsoft Office and ability to learn new systems quickly.
• Ability to manage multiple jobs and priorities in a production environment.
• Experience in administration or jewellery/manufacturing is preferred but not essential.

Responsibilities

• Receive, review and process incoming finishing jobs accurately and efficiently.
• Record client requirements, gemstones, samples and supporting documentation.
• Maintain accurate job records in internal systems, including Microsoft Dynamics where required.
• Monitor job progress and assist with workflow updates, scheduling and priorities.
• Liaise with CAD, CAM, Casting and Finishing teams to ensure clear communication of requirements.
• Track work sent to and from external finishing vendors.
• Escalate delays, discrepancies or missing information appropriately.
• Communicate with clients to confirm requirements and provide updates.
• Prepare screenshots, specifications and production information as needed.
• Provide administrative support including filing, data entry and record management.
• Contribute to team meetings and continuous improvement initiatives.

Skills

Attention to detail

Organisation

Written and verbal communication

Professional client engagement

Microsoft Office

Learning new systems

Multitasking

Proactive teamwork

Admin and customer service experience

Tools

Microsoft Dynamics

Rhino

CAD software

Job description

Join Palloys and play an important role in supporting the smooth coordination of our jewellery finishing operations. We are seeking an organised and detail-focused Finishing Administrator to join our team on a 12-month fixed-term contract.

Reporting to the Finished Jewellery Manager, you will coordinate finishing jobs received from CAD and CAM clients, as well as work completed by external finishing vendors. You will help ensure jobs, samples, gemstones, documentation and production information are accurately recorded, communicated and progressed through the correct manufacturing workflow.

Key Responsibilities

• Receive, review and process incoming finishing jobs accurately and efficiently.
• Record client requirements, gemstones, samples and supporting documentation.
• Maintain accurate job records in internal systems, including Microsoft Dynamics where required.
• Monitor job progress and assist with workflow updates, scheduling and priorities.
• Liaise with CAD, CAM, Casting and Finishing teams to ensure job requirements are clearly communicated.
• Track work sent to and received from external finishing vendors.
• Escalate delays, discrepancies, quality concerns or missing information appropriately.
• Communicate with clients to confirm requirements, provide updates and respond to general enquiries.
• Prepare screenshots, specifications, job details and production information as required.
• Provide administrative support including filing, data entry, job tracking and record management.
• Contribute to team meetings and continuous improvement initiatives.

About You

• Strong attention to detail and excellent organisational skills.
• Clear written and verbal communication skills.
• A professional approach when working with clients, colleagues and external vendors.
• Confidence using Microsoft Office and the ability to learn new systems and processes.
• The ability to manage multiple jobs and priorities in a busy production environment.
• A proactive, team-focused mindset with sound problem-solving skills.
• Previous experience in administration, customer service, jewellery production or manufacturing is preferred but not essential.
• Experience with Microsoft Dynamics, Rhino or CAD-related software would be advantageous but is not required.

Why Join Palloys?

This is an opportunity to gain valuable experience within a leading precious metals and jewellery business while working alongside experienced teams across the manufacturing process. You will join a collaborative environment that values excellence, agility, trust, open communication and customer delight.

Pallion is committed to providing a fair and inclusive workplace where applicants are considered based on their skills, experience and suitability for the role.