Client Services Executive

Pallion; Melbourne; Hybrid; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Palloys in Melbourne is seeking a highly organised Client Services Executive to join our showroom-based team. You will handle administration, order processing, invoicing and dispatch, while maintaining accurate records and coordinating inventory.

Reporting to the State Manager, you will support the sales team, manage multiple priorities and use business management systems to streamline daily operations. Jewellery industry knowledge is helpful but not essential.

Qualifikationen

• Minimum 1 year of experience in administration or sales support.
• Excellent organisational and data-entry skills.
• Ability to work with multiple systems and prioritise tasks.

Aufgaben

• Process sales orders, quotations, invoices and payments.
• Maintain accurate sales records, customer databases and order documentation.
• Coordinate picking, packing, quality checks and dispatch of customer orders.
• Monitor inventory levels, report low stock and assist with monthly stocktakes.
• Manage sales and dispatch records to ensure accuracy and consistency.
• Support stock control, refine administration and other sales-related processes.
• Assist the State Manager and sales team with daily operational tasks.
• Monitor order progress and production timelines and dispatch procedures.
• Handle incoming enquiries and direct to appropriate team members.

Kenntnisse

Organisational skills

Attention to detail

Data entry

Team player

Tools

MS Office

Jobbeschreibung

Client Services Executive

We are seeking a highly organised and detail-oriented Client Services Executive to join our team. This is a hands-on, showroom-based role with a strong focus on administration, order processing, inventory control and dispatch operations. The ideal candidate enjoys working with systems, managing multiple tasks and ensuring day-to-day operations run smoothly and efficiently.

About the Role

Reporting to the State Manager, you will play an important role in supporting the sales team through accurate administration, order management and operational support. You will be responsible for maintaining records, processing transactions, coordinating dispatch and ensuring all tasks are completed efficiently and accurately.

• Processing sales orders, quotations, invoices and payments.
• Maintaining accurate sales records, customer databases and order documentation.
• Coordinating picking, packing, quality checks and dispatch of customer orders.
• Monitoring inventory levels, reporting low stock and assisting with monthly stocktakes.
• Managing sales and dispatch records to ensure accuracy and consistency.
• Supporting stock control, refining administration and other sales-related processes as required.
• Assisting the State Manager and sales team with daily operational tasks.
• Monitoring order progress and keeping up to date with production timelines and dispatch procedures.
• Handling incoming enquiries and directing them to the appropriate team members when required.

About You

To be successful in this role, you will have:

• A minimum of 1 years’ experience in administration, sales support or a similar role.
• Strong organisational and administrative skills, with excellent attention to detail.
• A systematic approach to data entry, record keeping and order processing.
• The ability to manage competing priorities.
• Confidence learning and using business management systems.
• A proactive attitude and the ability to work independently as well as part of a team.
• Strong follow-through, ensuring tasks are completed accurately and on time.
• Jewellery industry experience or knowledge of precious metals (highly regarded but not essential).

If you enjoy administration, working with systems and keeping operations organised, we would love to hear from you.

Why Join Palloys?

At Palloys, our purpose is Delight and Shine by creating exceptional experiences for customers, partners and colleagues. We are guided by our values of integrity, excellence, agility and trust, and we pride ourselves on delivering quality products and service to the Australian jewellery industry.

In return, we offer:

• The opportunity to work with an industry leader.
• A supportive and collaborative team environment.
• Exposure to the fascinating world of jewellery manufacturing and precious metals.
• Ongoing training and development opportunities.Long-term career growth within the broader Pallion Group.

Join Palloys and become part of a team dedicated to delivering exceptional service, quality craftsmanship and outstanding customer experiences every day.