ICT Support Technician

Trinity College; Bibaringa; On-site; AUD 65,000 - 90,000; Full time

Job summary

Trinity College in the northern Adelaide region seeks an ICT Services team member to provide frontline staff and student support, resolve hardware/software issues, and assist with classroom technology. Working in a busy educational environment, you will manage devices, accounts and documentation with a focus on reliability and customer service.

Experience with Windows 11, Microsoft 365, Entra ID and classroom tech is essential.

Qualifications

• Experience providing frontline service desk or end-user ICT support.
• Strong troubleshooting skills across Windows 11, Microsoft 365 and common end-user hardware and peripherals.
• An understanding of Microsoft Entra ID, user accounts, authentication and access-related troubleshooting.
• Experience supporting printing, network connectivity, audiovisual equipment and classroom technology.
• The ability to prioritise competing requests and provide clear and timely updates.
• Strong communication and interpersonal skills.
• A patient, professional and accessible approach when supporting users with different levels of technical confidence.
• The ability to work independently and collaborate effectively with a broader ICT team.
• Sound judgement, attention to detail and a commitment to confidentiality.
• A commitment to ongoing professional learning and service improvement.
• Able to have a flexible approach to working out of hours to accommodate College needs and be able to work during school holidays.

Responsibilities

• Providing responsive frontline ICT support to staff and students.
• Investigating and resolving hardware, software, account, printing and connectivity issues.
• Supporting classroom technology, audiovisual equipment and learning spaces.
• Installing, configuring, relocating and supporting computers, mobile devices, printers and peripherals.
• Assisting with device deployments, replacements, collections and equipment lifecycle activities.
• Supporting users with the setup and troubleshooting of College-managed Windows and iPadOS devices.
• Recording and updating incidents and service requests through the College's service management processes.
• Maintaining accurate asset records, technical procedures and support documentation.
• Supporting new staff onboarding, College events and ICT improvement projects.
• Escalating complex, recurring, security-related or device-management issues to the appropriate ICT team member.

Skills

Frontline ICT support

Windows 11

Microsoft 365

Microsoft Entra ID

Communication skills

Team collaboration

Education

IT qualification

Tools

Windows Server

Active Directory

Windows Autopilot

Job description

Trinity College is a multi-site, independent, co-educational Anglican College founded in a liberal education tradition and located in the northern Adelaide region. With a proud 40-year history, our model features a central administration hub that provides key shared facilities, connecting our individual School sites. This approach enables our students to experience the advantages and resources of a large, modern College while receiving the individual attention typically associated with smaller schools.

This Role is an essential and valued part of our College operations. As part of the College-wide ICT Services team, you will help staff and students use College technology effectively and minimise disruption to teaching, learning and College operations. This is a practical, user-focused role suited to someone who enjoys solving problems, supporting people and working in a busy educational environment.

Key accountabilities

• Providing responsive frontline ICT support to staff and students
• Investigating and resolving hardware, software, account, printing and connectivity issues
• Supporting classroom technology, audiovisual equipment and learning spaces
• Installing, configuring, relocating and supporting computers, mobile devices, printers and peripherals
• Assisting with device deployments, replacements, collections and equipment lifecycle activities
• Supporting users with the setup and troubleshooting of College-managed Windows and iPadOS devices
• Recording and updating incidents and service requests through the College's service management processes
• Maintaining accurate asset records, technical procedures and support documentation
• Supporting new staff onboarding, College events and ICT improvement projects
• Escalating complex, recurring, security-related or device-management issues to the appropriate ICT team member

What you will need to succeed:

• Experience providing frontline service desk or end-user ICT support
• Strong troubleshooting skills across Windows 11, Microsoft 365 and common end-user hardware and peripherals
• An understanding of Microsoft Entra ID, user accounts, authentication and access-related troubleshooting
• Experience supporting printing, network connectivity, audiovisual equipment and classroom technology
• The ability to prioritise competing requests and provide clear and timely updates
• Strong communication and interpersonal skills
• A patient, professional and accessible approach when supporting users with different levels of technical confidence
• The ability to work independently and collaborate effectively with a broader ICT team
• Sound judgement, attention to detail and a commitment to confidentiality
• A commitment to ongoing professional learning and service improvement
• Able to have a flexible approach to working out of hours to accommodate College needs and be able to work during school holidays.
• All Trinity College Staff must comply with the College’s Child Safe Policy and adhere to the Child Safety Code of Conduct.

In addition, the following are strongly desirable:

• A relevant information technology qualification
• Experience working in a school, education setting or similarly complex organisation
• Familiarity with Windows Server, Active Directory, Microsoft Entra ID, Windows Autopilot or related enterprise infrastructure.
• Relevant Microsoft or Apple certifications.

This position is classified at Level 3, Trinity College Enterprise Agreement 2024, or its successor.

Applications close on Monday, 19/10/2026 at 4:00 pm; however, we reserve the right to progress or confirm applicants before this date. Applications received after the close date may be considered pending the recruitment process.

Extra information:

For further information or to view other opportunities, please visithttps://www.trinity.sa.edu.au.

If you have questions about the process and the role, please contact Sean McShane (ICT Service Delivery Team Leader), telephone [phone] or email [e-mail].

Trinity College is an Equal Opportunity Employer

Statement of Commitment to Child Safety

Trinity College is committed to creating a safe, supportive, and child-friendly environment where all students are protected from harm and can actively participate in decisions that affect them. The College has a zero-tolerance approach to harm and prioritises the wellbeing and safety of children and young people in all aspects of its work. It is committed to maintaining a strong child-safe culture, complying with all child safety requirements, and ensuring that every member of the College community understands and fulfils their responsibility to safeguard students.