IT Support Technician (Temp) - Hands-On Troubleshooter

Technology CII; Western Australia; On-site; AUD 39,000 - 47,000; Part time

Job summary

Technology CII is seeking a temporary IT Support Officer to provide first-level IT support, troubleshoot hardware and software issues, and assist users with system access and password resets. The role involves maintaining equipment, coordinating with vendors, and ensuring IT policy compliance.

This temporary position offers an hourly rate and requires a hands-on approach to resolving technology-related issues.

Qualifications

• Experience providing technical support in a professional setting.
• Good communication skills with a technical focus.
• Knowledge of hardware, software and network troubleshooting.

Responsibilities

• Provide first-level IT support and troubleshoot hardware and software issues.
• Assist users with system access, password resets, and account management.
• Maintain and update IT equipment and inventory records.
• Coordinate with external vendors for equipment repairs or replacements.
• Ensure compliance with IT policies and procedures.
• Document support requests and resolutions for future reference.
• Perform routine system updates and maintenance tasks.
• Collaborate with the technology team to improve IT processes.

Skills

Tech support experience

Communication skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

OS & Office software

Problem solving

Independent work

Job description

Technology CII is seeking a temporary IT Support Officer to provide first-level IT support, troubleshoot hardware and software issues, and assist users with system access and password resets. The role involves maintaining equipment, coordinating with vendors, and ensuring IT policy compliance.

This temporary position offers an hourly rate and requires a hands-on approach to resolving technology-related issues.