IT Operations & Service Desk Specialist

Public Sector People; Queensland; On-site; AUD 60,000 - 78,000; Full time

Job summary

Public Sector People is seeking a frontline ICT support specialist to deliver high-quality technical assistance across desktops, laptops, mobile and tablet devices.

You will resolve hardware and software issues, maintain ITIL-aligned ticketing, support user accounts and security, monitor cybersecurity events, and coordinate with external vendors. This role suits a customer-focused IT professional with strong Windows experience and a proactive service delivery mindset.

Qualifications

• Experience in IT support or service desk roles.
• Strong customer service and stakeholder engagement.
• Experience with Microsoft Windows desktop and server operating systems.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage competing demands.
• Excellent written and verbal communication.

Responsibilities

• Provide frontline ICT support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and escalate hardware/software issues to internal teams and external vendors.
• Manage and update IT service desk tickets per ITIL practices.
• Assist with user account security and system access management.
• Monitor and respond to cybersecurity incidents reported by users.
• Liaise with third-party technology suppliers and service providers.

Skills

IT support

Customer service

Windows OS

Troubleshooting

Work prioritisation

Communication

Education

Diploma of Information Technology

Job description

Public Sector People is seeking a frontline ICT support specialist to deliver high-quality technical assistance across desktops, laptops, mobile and tablet devices.

You will resolve hardware and software issues, maintain ITIL-aligned ticketing, support user accounts and security, monitor cybersecurity events, and coordinate with external vendors. This role suits a customer-focused IT professional with strong Windows experience and a proactive service delivery mindset.