IT Support Technician: Level 1-2, Azure & Cloud Support

Peoplein; Brisbane; Vor Ort; AUD 65.000 - 75.000; Vollzeit

Zusammenfassung

PeopleIN is seeking a dedicated IT Support Technician to assist with Level 1 & 2 support of technology platforms and end user computing environments. This role will ensure existing systems, infrastructure and end user computing are maintained, available, stable, and secure.

The role will also coordinate with external vendors and be involved in projects that relate to the PeopleIn operational environment. We are looking for IT certificates, ITIL certification, 1-3 years' IT support experience,

Qualifikationen

• IT certificate, diploma or equivalent experience in a Helpdesk.
• ITIL Certified.
• 1-3 years' experience in an IT support team.
• Experience with Cloud technologies including SaaS, IaaS, and Contact Centre as a Service.
• Knowledge and experience supporting Azure environments.
• Knowledge of system administration tools.
• Good knowledge of end user computing technology.
• Excellent written and verbal communication skills.
• Problem solving and analytical skills.

Aufgaben

• Identifying and resolving technical issues at 1st and 2nd level support
• Reviewing current systems to identify areas for improvement and design and implement appropriate solutions
• Provides advice, problem solving and technical information to teams within the organisation
• Performs other duties, as assigned and within the scope of the position
• Creating technical documents and procedures

Kenntnisse

Communication skills

Problem solving

End user computing

Cloud technologies

Azure

IT support experience

ITIL awareness

Ausbildung

IT certificate, diploma, or equivalent experience in a Helpdesk

ITIL Certified

Tools

Azure

System administration tools

Jobbeschreibung

PeopleIN is seeking a dedicated IT Support Technician to assist with Level 1 & 2 support of technology platforms and end user computing environments. This role will ensure existing systems, infrastructure and end user computing are maintained, available, stable, and secure.

The role will also coordinate with external vendors and be involved in projects that relate to the PeopleIn operational environment. We are looking for IT certificates, ITIL certification, 1-3 years' IT support experience,