IT Support Technician

PeopleIN Group; Brisbane; In loco; AUD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

PeopleIN Group is seeking a dedicated IT Support Technician to join our Brisbane team. You will handle Level 1 and 2 support for end-user computing, maintain systems, and coordinate with external vendors on projects to keep environments stable, secure, and available.

The role requires IT certification or diploma, 1–3 years in IT support, strong communication, and experience with Azure and cloud services. You will contribute to ongoing improvements and documentation to support daily operations.

Competenze

• IT certificate, diploma, or equivalent experience in a Helpdesk
• ITIL Certified
• 1-3 years' experience in an IT support team
• Experience of Cloud technologies including SaaS, IaaS, and Contact Centre as a Service
• Knowledge and experience supporting Azure environments
• Knowledge of system administration tools
• Good knowledge of end user computing technology (desktop and mobile)
• Excellent written and verbal communication skills
• Problem solving and analytical skills

Mansioni

• Identify and resolve technical issues at 1st and 2nd level support
• Review current systems to identify improvement areas with IT Operations Manager guidance
• Provide advice, problem solving and technical information to teams
• Perform other duties as assigned within scope
• Create technical documents and procedures

Conoscenze

Excellent written and verbal comms

Problem solving

1-3 years IT support

Formazione

IT certificate

Diploma or equivalent IT experience

ITIL Certified

Strumenti

Azure

CCaaS

SaaS

IaaS

System administration tools

Descrizione del lavoro

Who we are

We are PeopleIN - Australia's largest ASX listed family of staffing and recruitment brands. We have an unrelenting drive to become the largest and most efficient workforce solutions business in Australia. Servicing over 4,000 businesses, our group harnesses local expertise and market-leading technology to power client success across Australia and New Zealand. PeopleIN’s success is underpinned by the diversity of its reach into high-demand and defensive employment sectors including Engineering, Trades and Labour, Food Services and Agriculture, Technology, Finance, Corporate Services, Education and Defence.

The opportunity

We are searching for a dedicated IT Support Technician to assist with the Level 1 & 2 support of technology platforms and end user computing environments. This role will ensure existing systems, infrastructure and end user computing are maintained, available, stable, and secure. The role will also coordinate with external vendors and be involved in projects that relate to the PeopleIn operational environment.

Key Accountabilities

• Identifying and resolving technical issues at 1st and 2nd level support
• Reviewing current systems to identify areas for improvement and working with the Manager, IT Operations to design and implement appropriate solutions.
• Provides advice, problem solving and technical information to teams within the organisation.
• Performs other duties, as assigned and within the scope of the position.
• Creating technical documents and procedures

Skills & Experience

• IT certificate, diploma, or equivalent experience in a Helpdesk
• ITIL Certified
• 1-3 years' experience in an IT support team
• Experience of Cloud technologies including Software as a Service, Infrastructure as a Service, and Contact Centre as a Service
• Knowledge and experience supporting Azure environments
• Knowledge of system administration tools
• Good knowledge of end user computing technology (both desktop and mobile devices)
• Excellent written and verbal communication skills
• Problem solving and analytical skills