IT Support Technician: Level 1–2, Azure & Cloud

People Infrastructure; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

PeopleIN is seeking a dedicated IT Support Technician to assist with Level 1 & 2 support of technology platforms and end-user computing. The role ensures systems are maintained, available, stable, and secure, and includes coordination with external vendors as part of IT projects.

The role requires IT certificates or diploma, 1–3 years in an IT support team, knowledge of Azure, cloud technologies, and strong communication and problem-solving skills.

Qualifications

• Experience providing 1st and 2nd level IT support.
• Experience with Cloud technologies including SaaS, IaaS, and CCaaS.
• Knowledge of Azure environments and system administration tools.

Responsibilities

• Identifying and resolving technical issues at 1st and 2nd level support.
• Reviewing current systems to identify areas for improvement and work with the Manager, IT Operations to design and implement appropriate solutions.
• Provides advice, problem solving and technical information to teams within the organisation.
• Performs other duties, as assigned and within the scope of the position.
• Creating technical documents and procedures

Skills

Communication skills

Problem solving

Analytical skills

Education

IT certificate/diploma or equivalent

Tools

Azure environments

Cloud technologies (SaaS/IaaS/CCaaS)

System administration tools

Job description

PeopleIN is seeking a dedicated IT Support Technician to assist with Level 1 & 2 support of technology platforms and end-user computing. The role ensures systems are maintained, available, stable, and secure, and includes coordination with external vendors as part of IT projects.

The role requires IT certificates or diploma, 1–3 years in an IT support team, knowledge of Azure, cloud technologies, and strong communication and problem-solving skills.