IT Support Tech (1st/2nd Line) – Cloud & End-User

PeopleIN Group; Brisbane; In loco; AUD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

PeopleIN Group is seeking a dedicated IT Support Technician to join our Brisbane team. You will handle Level 1 and 2 support for end-user computing, maintain systems, and coordinate with external vendors on projects to keep environments stable, secure, and available.

The role requires IT certification or diploma, 1–3 years in IT support, strong communication, and experience with Azure and cloud services. You will contribute to ongoing improvements and documentation to support daily operations.

Competenze

• IT certificate, diploma, or equivalent experience in a Helpdesk
• ITIL Certified
• 1-3 years' experience in an IT support team
• Experience of Cloud technologies including SaaS, IaaS, and Contact Centre as a Service
• Knowledge and experience supporting Azure environments
• Knowledge of system administration tools
• Good knowledge of end user computing technology (desktop and mobile)
• Excellent written and verbal communication skills
• Problem solving and analytical skills

Mansioni

• Identify and resolve technical issues at 1st and 2nd level support
• Review current systems to identify improvement areas with IT Operations Manager guidance
• Provide advice, problem solving and technical information to teams
• Perform other duties as assigned within scope
• Create technical documents and procedures

Conoscenze

Excellent written and verbal comms

Problem solving

1-3 years IT support

Formazione

IT certificate

Diploma or equivalent IT experience

ITIL Certified

Strumenti

Azure

CCaaS

SaaS

IaaS

System administration tools

Descrizione del lavoro

PeopleIN Group is seeking a dedicated IT Support Technician to join our Brisbane team. You will handle Level 1 and 2 support for end-user computing, maintain systems, and coordinate with external vendors on projects to keep environments stable, secure, and available.

The role requires IT certification or diploma, 1–3 years in IT support, strong communication, and experience with Azure and cloud services. You will contribute to ongoing improvements and documentation to support daily operations.