Systems Engineer (Level 2 or 3)

Appetency Recruitment Services

Sydney

On-site

AUD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Career growth opportunities

Supportive team environment

Technical training and development

Job summary

A leading Managed Services Provider based in Sydney is seeking a Level 2 Systems Administrator to provide advanced support and technical solutions. This dynamic role involves managing client server and network infrastructure, along with engaging in a variety of IT project work. The ideal candidate will have strong experience in Microsoft 365 administration and Windows Server support. Exceptional problem-solving skills are required, with opportunities for career growth into senior roles.

Qualifications

Proven experience in a Level 2 or Level 3 Service Desk capacity and Systems Engineer role, ideally within an MSP.
Strong hands-on experience with Microsoft 365 administration.
Experience with Windows Server, Active Directory, and virtualisation.

Responsibilities

Provide timely and effective Level 2 technical support for escalated issues from the service desk.
Administer and support Microsoft 365 environments.
Perform administration and troubleshooting of client server infrastructure.

Skills

Microsoft 365 administration

Windows Server

Active Directory

troubleshooting skills

networking principles

Education

Higher School Certificate (HSC)

Certificate IV in Information Technology

Microsoft Technology Associate (MSA)

Diploma or Bachelor's degree in Information Technology

Tools

VMware

Cisco Meraki

Job description

· Actas a key Level 2 support point, resolving challenging technical issues for theservice desk.

· Gainhands-on experience across a wide range of server, network, and Microsoft 365cloud technologies.

· Enjoya dynamic role that blends responsive service desk support with engaging ITproject work.

About Our Client

Our client is a leading Managed Services Provider (MSP)driven by a commitment to exceptional customer service and proactive ITmanagement. They foster a highly collaborative team culture that empowersemployees to solve challenges creatively and effectively. With a strong beliefin continuous learning and development, they equip their team with the skillsand knowledge needed to deliver cutting-edge solutions that optimise clientinfrastructure, processes, and growth.

About the role

As a Level 2 Systems Administrator,you will be a vital member of our service desk team and the go-to expert for escalatedtechnical issues. You will be responsible for maintaining and supporting adiverse range of client server, network, and cloud infrastructure. This is adynamic, hands-on role that offers a perfect mix of resolving challengingsupport tickets, managing core infrastructure, and contributing to a variety ofIT projects, providing you with broad technical exposure.

Must haves:

Provenexperience in a Level 2 or Level 3 Service Desk capacity and SystemsEngineer role, ideally within an MSP.
Stronghands-on experience with Microsoft 365 administration (Exchange Online,SharePoint, Teams, Entra ID).
Hands onexperience of Windows Server, Active Directory, and virtualisation(VMware).

Role and Responsibilities

Provide timely and effective Level 2technical support for escalated issues from the service desk.
Administer andsupport Microsoft 365 environments, including user management, mail flow,SharePoint permissions, and Teams configuration.
Performadministration and troubleshooting of client server infrastructure,including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
Manage andsupport client network infrastructure, including switches, routers, andfirewalls (Cisco Meraki).
Manage andmonitor client backup and disaster recovery solutions to ensure dataintegrity.
Participate inIT projects, including server migrations, network upgrades, and new clienton-boarding.
Create andmaintain clear, detailed documentation for client systems and procedures.

Experience/Skills

Strongtechnical proficiency across the Microsoft 365 suite.
Solidexperience with Windows Servers, Active Directory, and virtualisationtechnologies (VMware).
Fundamentalunderstanding of networking principles (IP, subnets, DNS, DHCP) andhardware.
Excellentanalytical, problem-solving, and troubleshooting skills.
Experience inan MSP environment is highly desirable.
Experience withMedical, Dental, Clinics, Healthcare clients is highly desirable.
Familiaritywith scripting (PowerShell) and exposure to SAN/NAS technologies areadvantageous.

Qualification

Essential:Higher School Certificate (HSC), Certificate IV in Information Technology,and/or Microsoft Technology Associate (MSA).
Desirable:A Diploma or Bachelor's degree in Information Technology, along with anyrelevant networking or server-related certifications (e.g., Microsoft,CompTIA, Cisco)

What is on offer

A dynamic role offering a fantastic mix ofadvanced service desk support and project work.
Unparalleledexposure to a wide array of technologies across diverse clientenvironments.
A clearpathway for career growth into senior engineering or specialised projectroles.
A supportiveand collaborative team environment that invests in your technical trainingand professional development.

How to apply

ATTENTION! Please make sure youapply ONLY through our website. DO NOT apply for Appetency Recruitment Servicesjobs anywhere else on the web.

If you are onour website then please apply using the “Apply Now” button below.

Other titles for this role in other organisation might be:
Systems Engineer , Service Desk Engineer (Level 2), IT Support Engineer,Technical Support Analyst, Infrastructure Support Engineer, MSP Engineer,Managed Services Engineer, Senior Support Engineer

Appetency Recruitment Services @Call: 1300 507 007

IT Infrastructure
(Sydney - Inner southern suburbs )

IT Infrastructure
(Sydney - Southern suburbs )

IT Infrastructure
(Sydney - Western suburbs )

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