IT Support Technician

People Infrastructure; Brisbane; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Zusammenfassung

PeopleIN is seeking a dedicated IT Support Technician to assist with Level 1 & 2 support of technology platforms and end-user computing. The role ensures systems are maintained, available, stable, and secure, and includes coordination with external vendors as part of IT projects.

The role requires IT certificates or diploma, 1–3 years in an IT support team, knowledge of Azure, cloud technologies, and strong communication and problem-solving skills.

Qualifikationen

• Experience providing 1st and 2nd level IT support.
• Experience with Cloud technologies including SaaS, IaaS, and CCaaS.
• Knowledge of Azure environments and system administration tools.

Aufgaben

• Identifying and resolving technical issues at 1st and 2nd level support.
• Reviewing current systems to identify areas for improvement and work with the Manager, IT Operations to design and implement appropriate solutions.
• Provides advice, problem solving and technical information to teams within the organisation.
• Performs other duties, as assigned and within the scope of the position.
• Creating technical documents and procedures

Kenntnisse

Communication skills

Problem solving

Analytical skills

Ausbildung

IT certificate/diploma or equivalent

Tools

Azure environments

Cloud technologies (SaaS/IaaS/CCaaS)

System administration tools

Jobbeschreibung

Who we are

We are PeopleIN - Australia's largest ASX listed family of staffing and recruitment brands. We have an unrelenting drive to become the largest and most efficient workforce solutions business in Australia.

Servicing over 4,000 businesses, our group harnesses local expertise and market-leading technology to power client success across Australia and New Zealand. PeopleIN’s success is underpinned by the diversity of its reach into high-demand and defensive employment sectors including Engineering, Trades and Labour, Food Services and Agriculture, Technology, Finance, Corporate Services, Education and Defence.

The opportunity

We are searching for a dedicated IT Support Technician to assist with the Level 1 & 2 support of technology platforms and end user computing environments. This role will ensure existing systems, infrastructure and end user computing are maintained, available, stable, and secure. The role will also coordinate with external vendors and be involved in projects that relate to the PeopleIn operational environment.

Key Accountabilities

• Identifying and resolving technical issues at 1st and 2nd level support
• Reviewing current systems to identify areas for improvement and working with the Manager, IT Operations to design and implement appropriate solutions.
• Provides advice, problem solving and technical information to teams within the organisation.
• Performs other duties, as assigned and within the scope of the position.
• Creating technical documents and procedures

Skills & Experience

• IT certificate, diploma, or equivalent experience in a Helpdesk
• ITIL Certified
• 1-3 years' experience in an IT support team
• Experience of Cloud technologies including Software as a Service, Infrastructure as a Service, and Contact Centre as a Service
• Knowledge and experience supporting Azure environments
• Knowledge of system administration tools
• Good knowledge of end user computing technology (both desktop and mobile devices)
• Excellent written and verbal communication skills
• Problem solving and analytical skills