It Support Technician

Peoplein; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

PeopleIN is seeking a dedicated IT Support Technician to assist with Level 1 & 2 support of technology platforms and end user computing environments. This role will ensure existing systems, infrastructure and end user computing are maintained, available, stable, and secure.

The role will also coordinate with external vendors and be involved in projects that relate to the PeopleIn operational environment. We are looking for IT certificates, ITIL certification, 1-3 years' IT support experience,

Qualifications

• IT certificate, diploma or equivalent experience in a Helpdesk.
• ITIL Certified.
• 1-3 years' experience in an IT support team.
• Experience with Cloud technologies including SaaS, IaaS, and Contact Centre as a Service.
• Knowledge and experience supporting Azure environments.
• Knowledge of system administration tools.
• Good knowledge of end user computing technology.
• Excellent written and verbal communication skills.
• Problem solving and analytical skills.

Responsibilities

• Identifying and resolving technical issues at 1st and 2nd level support
• Reviewing current systems to identify areas for improvement and design and implement appropriate solutions
• Provides advice, problem solving and technical information to teams within the organisation
• Performs other duties, as assigned and within the scope of the position
• Creating technical documents and procedures

Skills

Communication skills

Problem solving

End user computing

Cloud technologies

Azure

IT support experience

ITIL awareness

Education

IT certificate, diploma, or equivalent experience in a Helpdesk

ITIL Certified

Tools

Azure

System administration tools

Job description

Who we are

We are PeopleIN - Australia's largest ASX listed family of staffing and recruitment brands. We have an unrelenting drive to become the largest and most efficient workforce solutions business in Australia. Servicing over 4,000 businesses, our group harnesses local expertise and market-leading technology to power client success across Australia and New Zealand. PeopleIN’s success is underpinned by the diversity of its reach into high-demand and defensive employment sectors including Engineering, Trades and Labour, Food Services and Agriculture, Technology, Finance, Corporate Services, Education and Defence.

The opportunity

We are searching for a dedicated IT Support Technician to assist with the Level 1 & 2 support of technology platforms and end user computing environments. This role will ensure existing systems, infrastructure and end user computing are maintained, available, stable, and secure. The role will also coordinate with external vendors and be involved in projects that relate to the PeopleIn operational environment.

Key Accountabilities

• Identifying and resolving technical issues at 1st and 2nd level support
• Reviewing current systems to identify areas for improvement and working with the Manager, IT Operations to design and implement appropriate solutions.
• Provides advice, problem solving and technical information to teams within the organisation.
• Performs other duties, as assigned and within the scope of the position.
• Creating technical documents and procedures

Skills & Experience

• IT certificate, diploma, or equivalent experience in a Helpdesk
• ITIL Certified
• 1-3 years' experience in an IT support team
• Experience of Cloud technologies including Software as a Service, Infrastructure as a Service, and Contact Centre as a Service
• Knowledge and experience supporting Azure environments
• Knowledge of system administration tools
• Good knowledge of end user computing technology (both desktop and mobile devices)
• Excellent written and verbal communication skills
• Problem solving and analytical skills