IT Support Specialist: Security-Focused & Proactive

Seisma Consulting; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Seisma Consulting in Sydney is seeking an IT Technical Support Specialist to be the first point of contact for hardware, software and network issues. You will support end-users, resolve problems, and oversee IT assets while assisting with upgrades and fixes across the organisation.

The role emphasizes essential eight security practices, incident management and proactive monitoring, with opportunities to engage employees company-wide and contribute to continuous improvement in IT services.

Qualifications

• Two years of experience in a similar technical support position.
• Experience supporting 50-100 users.
• Experience with Essential Eight security controls, assessments or remediation.

Responsibilities

• Be the first point of contact for users reporting technical issues.
• Prepare and configure computers with OS, software, security settings, and network access.
• Support implementation and maintenance of Essential Eight security controls and patches.
• Identify, analyse, and resolve unplanned service disruptions or outages.
• Diagnose and fix hardware and software errors on computers, laptops, printers, and mobile devices.
• Set up new workstations, install software, and update drivers or patches.
• Create and disable user accounts, reset passwords, and manage access permissions.
• Gather traffic data, check firewall rules/logs, and test connectivity.
• Manage software assets, centralise license data, track usage and ensure compliance.
• Conduct regular system and network monitoring to pre-empt issues.

Skills

Helpdesk support

Troubleshooting

Customer service

Security awareness

Education

Bachelor of Information Technology or Computer Science

Tools

Essential Eight security controls

Windows operating systems

Network troubleshooting

Active Directory

Job description

Seisma Consulting in Sydney is seeking an IT Technical Support Specialist to be the first point of contact for hardware, software and network issues. You will support end-users, resolve problems, and oversee IT assets while assisting with upgrades and fixes across the organisation.

The role emphasizes essential eight security practices, incident management and proactive monitoring, with opportunities to engage employees company-wide and contribute to continuous improvement in IT services.