IT Support & Network Operations Specialist

Elastic; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay based on the work you{

Job summary

Elastic seeks an IT Support Admin in Sydney to keep our technology running smoothly and support our team's productivity. You will troubleshoot hardware and software, maintain the office network, and assist colleagues with tech questions in a collaborative environment.

You will diagnose issues, manage assets, and coordinate with vendors for hardware procurement. The role emphasizes problem-solving, strong communication, and a willingness to learn in a distributed, inclusive company.

Qualifications

• Associate degree in Information Technology or related field.
• 2+ years in technical support roles.
• 1+ years in network configuration and administration.
• 2+ years in troubleshooting hardware and software.
• Experience with hardware troubleshooting and repair.
• Proficiency in Windows and macOS.
• Familiarity with network configuration and management tools.
• Knowledge of security protocols and firewall management.
• Experience with hardware/software inventory management.
• Ability to analyze system logs for performance issues.
• Hands-on experience with office peripherals (printers, scanners).
• Experience with documentation and user training for software tools.
• Proficiency in using ticketing systems for technical support requests.

Responsibilities

• Respond to technical support requests from team members and diagnose hardware and software issues. Provide timely solutions and assist in training users on new technologies and tools. Document all support inquiries and resolutions, manage the office network and peripherals, and collaborate with vendors for hardware procurement.
• Monitor system performance and address potential issues promptly. Analyze system logs to detect errors and irregularities. Document any configuration changes and maintain an inventory of hardware components and software licenses.
• Identify and resolve network connectivity issues promptly. Configure and test network devices while performing regular assessments of network performance. Implement and manage security protocols to protect the network, and collaborate with external vendors to enhance network capabilities.
• Assist users in troubleshooting software issues and provide guidance on best practices for effective software usage. Facilitate onboarding by educating new team members on IT tools and communicate important updates regarding technology systems. Gather user feedback to enhance IT services and support processes.

Skills

IT support

Networking

Windows OS

macOS

Hardware troubleshooting

Ticketing systems

Documentation

Vendor coordination

Data security

Peripheral devices

Education

Associate degree in Information Technology

Job description

Elastic seeks an IT Support Admin in Sydney to keep our technology running smoothly and support our team's productivity. You will troubleshoot hardware and software, maintain the office network, and assist colleagues with tech questions in a collaborative environment.

You will diagnose issues, manage assets, and coordinate with vendors for hardware procurement. The role emphasizes problem-solving, strong communication, and a willingness to learn in a distributed, inclusive company.