ICT Support Technician — Network & Hardware Specialist

Business Nest

Saint Kilda Junction

On-site

AUD 65,000 - 90,000

Full time

3 days ago

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Job summary

CSM SEC Pty Ltd in Sydney is seeking an ICT Support Technician to join our team. You will diagnose and resolve hardware, software, network and system issues, support internal users, branches and customers, and install, configure and maintain software and computer systems.

The role requires a bachelor’s degree in IT or related field and at least one year of ICT support experience, plus IT Service Desk certifications.

Qualifications

Bachelor's degree in IT or related field.
Minimum 1 year of ICT Support Technician experience.
Completion of IT Service Desk and Careers certifications.
Strong hardware troubleshooting and software installation/configuration skills.
Knowledge of networking fundamentals, wireless networking and Microsoft OS/Office.
Professional attitude and ability to work effectively in a fast-paced team.

Responsibilities

Diagnose and resolve hardware, software, network and system related technical issues.
Respond to technical enquiries and provide support to internal users, branches and customers.
Install, configure, update and maintain software applications and computer systems.
Assess user requirements and recommend appropriate hardware, software and technical solutions.
Configure and troubleshoot network-connected devices, controllers and related equipment.
Repair, replace and configure faulty computer hardware, peripherals and technical equipment.
Assist users with system operation and provide technical guidance and training when required.
Support system upgrades and improvements while maintaining accurate technical documentation and service records.