Technical Support Specialist

Seisma Consulting; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Seisma Consulting in Sydney is seeking an IT Technical Support Specialist to be the first point of contact for hardware, software and network issues. You will support end-users, resolve problems, and oversee IT assets while assisting with upgrades and fixes across the organisation.

The role emphasizes essential eight security practices, incident management and proactive monitoring, with opportunities to engage employees company-wide and contribute to continuous improvement in IT services.

Qualifications

• Two years of experience in a similar technical support position.
• Experience supporting 50-100 users.
• Experience with Essential Eight security controls, assessments or remediation.

Responsibilities

• Be the first point of contact for users reporting technical issues.
• Prepare and configure computers with OS, software, security settings, and network access.
• Support implementation and maintenance of Essential Eight security controls and patches.
• Identify, analyse, and resolve unplanned service disruptions or outages.
• Diagnose and fix hardware and software errors on computers, laptops, printers, and mobile devices.
• Set up new workstations, install software, and update drivers or patches.
• Create and disable user accounts, reset passwords, and manage access permissions.
• Gather traffic data, check firewall rules/logs, and test connectivity.
• Manage software assets, centralise license data, track usage and ensure compliance.
• Conduct regular system and network monitoring to pre-empt issues.

Skills

Helpdesk support

Troubleshooting

Customer service

Security awareness

Education

Bachelor of Information Technology or Computer Science

Tools

Essential Eight security controls

Windows operating systems

Network troubleshooting

Active Directory

Job description

For over 20 years, we've been a trusted local partner for organisations across Australia and New Zealand. We cut through the noise to make the unclear actionable, delivering measurable outcomes with honest guidance, every time. Proudly 100% Australian and New Zealand owned, we bring personal understanding to every engagement, so you stay clear, confident and ahead.

About the role

The IT Technical Support Specialist serves as the first point of contact for technical assistance regarding hardware, software, and network-related problems within the organisation. The role is responsible for providing timely and effective support to end-users, resolving technical issues and more complex problems. The IT Technical Support Specialist will oversee IT systems and assets, assist with upgrades and fixes, and engage with employees throughout the company.

Key responsibilities

• Helpdesk Support: Be the first point of contact for users reporting technical issues.
• Laptop Provisioning: Prepare and configure computers with the necessary operating system, software, security settings, and network access ready for employees to use.
• Essential Eight Security: Support the implementation and ongoing maintenance of Essential Eight security controls, including applying security patches, managing user access, supporting application control, assisting with secure configuration, and escalating identified security risks or vulnerabilities.
• Incident Management: Identify, analyse, and resolve unplanned service disruptions or outages.
• Troubleshooting Hardware and Software: Diagnose and fix errors with computers, laptops, printers, mobile devices, and operating systems.
• Installing and Configuring Systems: Set up new workstations, install software programs, and update drivers or security patches.
• Manage User Accounts: Create and disable new user accounts, reset passwords, and manage system access permissions.
• Firewall Troubleshooting: Gather traffic data, check rules and logs, and test physical or network connectivity.
• Manage Software Licencing: Manage all software assets, centralise license data, track usage, and reconcile to ensure compliance.
• Monitoring: Conduct regular system and network monitoring to identify and resolve potential issues proactively

About you

• Two years of experience working in a similar technical support position
• Experience supporting companies of 50-100 users
• Experience supporting or implementing Essential Eight security controls, assessments or remediation activities within an organisational IT environment.
• Bachelor of Information Technology or Computer Science

Working with Seisma

Our workforce is spread across many different industries. This provides great opportunities to network with people on a similar career journey.

Our dedication to diversity and inclusiveness ensures that every employee feels valued and proud. Policies, initiatives and tools are just the first steps; we truly support diversity actions.

With a growing client list around Australia and New Zealand, your contract has plenty of opportunities to be extended beyond this role.